문의를 보내주셔서 감사합니다! 팀원이 곧 연락드리겠습니다.
예약을 보내주셔서 감사합니다! 저희 팀 멤버 중 한 분이 곧 연락드리겠습니다.
코스 개요
Understanding Sensitivity in the Workplace
- Defining sensitivity and respect in professional settings
- The impact of words, tone, and body language
- Creating awareness of cultural, personal, and social differences
Recognizing and Addressing Unconscious Bias
- How biases form and influence decision-making
- Examples of microaggressions and unintended offense
- Practical strategies to reduce bias and promote fairness
Empathy and Emotional Intelligence
- Understanding others’ perspectives and emotions
- Active listening and compassionate communication
- Using empathy to strengthen trust and collaboration
Handling Sensitive Situations
- Responding constructively to conflict or offense
- Maintaining professionalism under pressure
- Turning difficult conversations into opportunities for learning
Building an Inclusive Culture
- Encouraging respect, openness, and shared responsibility
- Promoting everyday inclusive behaviors
- Leadership’s role in modeling sensitivity
Practical Application and Reflection
- Case-based exercises on sensitive workplace scenarios
- Group reflections and insights sharing
- Personal action plan to apply sensitivity principles
Summary and Next Steps
- Review of key concepts and practices
- Commitment to continuous awareness and respect
- Guidelines for fostering long-term inclusivity in the workplace
요건
- Experience working in a team or customer-facing environment
- Openness to self-reflection and group dialogue
- No prior training in diversity or inclusion required
Audience
- Employees and team leaders seeking to promote respect and inclusion in the workplace
- Managers aiming to build awareness and empathy within their teams
- Organizations focused on strengthening a culture of sensitivity and understanding
7 시간
회원 평가 (5)
SAMART Goal 및 협상 개념
Withaya - Babcock Power (Thailand)
코스 - Negotiation Skills
기계 번역됨
토론의 명확성. 트레이너가 참가자와 연결됩니다. 트레이너의 유쾌하고 행복한 기운.
Mona Liza - IT
코스 - Effective interpersonal communication with elements of assertiveness
기계 번역됨
1:1로 진행되는 만큼 콘텐츠의 개인화도 가능합니다.
Patricia - Embraer
코스 - Influencing and Avoiding Conflict
기계 번역됨
연설이 청중에게 완벽하게 맞춰진 훌륭한 트레이너. 많은 콘텐츠.
Carole - Axway
코스 - Communicating and Influencing For Team Members
기계 번역됨
판단이 없는 열린 분위기
Agnieszka - AXA XL
코스 - Business Communication Skills
기계 번역됨
