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Duration 7 hours
Course Outline
Understanding Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect within professional contexts.
- Examining the impact of word choice, tone, and body language.
- Developing awareness of cultural, personal, and social differences.
Recognizing and Addressing Unconscious Bias
- Exploring how biases develop and shape decision-making processes.
- Reviewing examples of microaggressions and instances of unintended offense.
- Implementing practical strategies to mitigate bias and promote fairness.
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotional states of colleagues.
- Practicing active listening and compassionate communication styles.
- Utilizing empathy to reinforce trust and collaborative efforts.
Handling Sensitive Situations
- Responding constructively to conflicts or perceived offenses.
- Maintaining professional composure under pressure.
- Transforming difficult conversations into valuable learning opportunities.
Building an Inclusive Culture
- Fostering an atmosphere of respect, openness, and shared responsibility.
- Encouraging inclusive behaviors in daily interactions.
- Understanding the leadership role in modeling sensitive behavior.
Practical Application and Reflection
- Completing case-based exercises focused on sensitive workplace scenarios.
- Engaging in group reflections and sharing collective insights.
- Developing a personal action plan to integrate sensitivity principles into daily work.
Summary and Next Steps
- Reviewing the core concepts and practical techniques covered.
- Committing to continuous self-awareness and mutual respect.
- Outlining guidelines for sustaining long-term inclusivity within the organization.
Requirements
- Practical experience in team-based or customer-facing environments.
- A willingness to engage in self-reflection and open group dialogue.
- No previous training in diversity or inclusion is necessary to join.
Target Audience
- Employees and team leaders dedicated to promoting respect and inclusion within their departments.
- Managers seeking to cultivate greater awareness and empathy within their teams.
- Organizations focused on reinforcing a culture built on sensitivity and mutual understanding.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
