문의를 보내주셔서 감사합니다! 팀원이 곧 연락드리겠습니다.
예약을 보내주셔서 감사합니다! 저희 팀 멤버 중 한 분이 곧 연락드리겠습니다.
코스 개요
Prerequisites
No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners (optional)
Introduction (Human Factors in AI Adoption)
- Why AI adoption fails in real teams: human factors, not tools
- Trust calibration: under-reliance vs over-reliance (automation bias)
- Accountability: “AI can assist, humans remain responsible”
1. Calibrated Reliance (Safe Use in Daily Work)
- Use-case boundaries: what is appropriate for AI, what is not
- Stop rules: when to pause, verify, or escalate
- Common failure patterns and early warning signs
2. Verification Standards (Quality Without Slowdowns)
- Practical verification levels (light, standard, strict)
- Red flags: hallucinations, outdated facts, missing sources, sensitive content
- “Second source” and traceability basics (what to log)
3. Accountability and Decision Hygiene
- Ownership: who validates, who decides, who signs off
- Escalation triggers and decision thresholds
- Decision log: minimum evidence and documentation
4. Team Agreements Workshop (Core Deliverable)
- Working agreement structure: trigger, action, evidence, owner, consequence
- Examples for common workflows (emails, analysis, customer comms, internal docs)
- Aligning agreements with company policy and confidentiality rules
5. Trust and Psychological Safety
- Typical fears: replacement, loss of competence, loss of status
- Manager scripts: how to talk about AI without hype or panic
- Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize
6. Light Incident Response (AI Mistakes and Near-Misses)
- Classify incidents: low/medium/high impact
- Contain and communicate (internally and with customers when needed)
- Learning loop: update agreements, templates, and rituals
7. 30-Day Adoption Plan
- Team rituals: weekly check-in, prompt review, incident review, decision review
- Metrics that matter: adoption quality, rework, escalations, trust indicators
- Next steps and follow-up plan
요건
- Basic familiarity with everyday workplace workflows (email, docs, meetings).
- Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners
7 시간
회원 평가 (5)
트레이너와 사람들과의 연결.
Cristiana Dragoescu - Ness
코스 - Stress Management and Prevention
기계 번역됨
전신 스캔
Piotr Chwiedziewicz - Grupa OLX
코스 - Mindfulness for Business Professionals
기계 번역됨
EQ에 대해 더 알게 되어 기쁩니다.
Itzel Hernandez Diaz
코스 - Emotional Intelligence (EQ)
기계 번역됨
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
코스 - Workshop: Boost your productivity with this new method!
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
코스 - Communicating and Influencing - For Managers and Team Leaders
기계 번역됨
