문의를 보내주셔서 감사합니다! 팀원이 곧 연락드리겠습니다.
예약을 보내주셔서 감사합니다! 저희 팀 멤버 중 한 분이 곧 연락드리겠습니다.
코스 개요
1. Introduction to Digital Sales
- What defines digital sales in the modern market
- Key digital platforms and customer touchpoints
- Adapting traditional sales approaches to digital contexts
2. Understanding the Digital Customer
- Customer behavior and decision-making online
- Identifying target audiences and digital personas
- Mapping the digital customer journey
3. Digital Customer Acquisition
- Strategies for attracting customers through digital channels
- Leveraging social media, email, and online ads
- Using digital tools to track leads and measure reach
4. Effective Online Sales Techniques
- Establishing trust and credibility in digital interactions
- Adapting communication style to online environments
- Handling objections and closing deals virtually
5. Delivering Exceptional Digital Customer Service
- Building empathy and rapport through digital channels
- Using live chat, email, and social platforms effectively
- Resolving issues promptly and professionally
6. Customer Follow-up and Retention
- Creating effective post-sale engagement strategies
- Maintaining long-term relationships with digital tools
- Turning satisfied customers into brand advocates
7. Tools and Metrics for Digital Sales Success
- CRM and analytics tools for tracking performance
- Key performance indicators (KPIs) for online sales
- Continuous improvement through data-driven insights
8. Practical Applications and Action Planning
- Case study: Successful digital sales campaigns
- Group exercise: Designing a customer acquisition plan
- Personal action plan for immediate implementation
Summary and Next Steps
- Review of key takeaways and tools
- Commitment to ongoing skill development
- Resources for continuous improvement in digital sales
요건
- Basic familiarity with digital communication tools
- Experience in sales or customer interaction roles
- Willingness to adopt new digital sales techniques
Audience
- Sales professionals and account managers
- Customer service and business development teams
- Team leaders aiming to improve digital sales performance
7 시간
회원 평가 (2)
Irma는 학습자로서 우리와 비즈니스 요구 사항에 맞춰져 있었습니다. 당시 그녀가 제공한 피드백을 통해 그녀가 우리의 말을 적극적으로 듣고 있다는 것이 분명했습니다.
Siobhan - Raintree
코스 - Digital Marketing for Software-as-a-Service (SaaS)
기계 번역됨
그녀는 모든 사람의 질문에 쉽게 대답할 수 있었습니다...그녀의 전문 지식이 분명하게 드러났습니다.
Yunus - Vodacom
코스 - Digital Marketing
기계 번역됨
