문의를 보내주셔서 감사합니다! 팀원이 곧 연락드리겠습니다.
예약을 보내주셔서 감사합니다! 저희 팀 멤버 중 한 분이 곧 연락드리겠습니다.
코스 개요
Introduction
- Why difficult conversations are avoided
- The cost of misalignment and unspoken tension
- Conversation vs confrontation
- The leadership mindset required for candour
- Understanding psychological safety
The Anatomy of a Difficult Conversation
- Common conversation breakdown patterns
- Emotional triggers and reactivity
- Power dynamics and role clarity
- The difference between intention and impact
Structuring the Conversation
- Clarifying the real objective
- Preparing the conversation framework
- Opening strongly and setting context
- Naming expectations clearly
- Moving from problem to agreement
Managing Emotion and Resistance
- Recognizing defensiveness
- Responding without escalating
- Staying grounded under pressure
- De-escalation strategies
- Rebuilding trust when conversations derail
Accountability and Follow-Through
- Setting clear behavioural expectations
- Defining ownership and timelines
- Documenting agreements
- Following up without micromanaging
Practice Lab
- Role-play exercises
- Peer feedback
- Hot-seat Coaching debriefs
- Application to real workplace scenarios
Summary and Next Steps
- Common pitfalls to avoid
- Personal action plan
- Embedding courageous conversations into leadership practice
요건
- An understanding of basic leadership principles
- Experience managing or leading teams
- Prior experience participating in team meetings or performance discussions
Audience
- Managers and team leads
- HR and People & Culture professionals
- Senior leaders and executives
- Project and program managers
- Anyone responsible for leading conversations that influence performance or direction
7 시간
회원 평가 (4)
훈련 및 피드백
Jochen Jung - Bachem
코스 - DZM – delegating tasks and motivating employees
기계 번역됨
주제를 잘 설명합니다.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
코스 - Leadership 101
기계 번역됨
RPA, AI 및 IoT에 대한 정보.
Jubilee Petil - Accenture Inc.
코스 - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
기계 번역됨
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
코스 - Communicating and Influencing - For Managers and Team Leaders
기계 번역됨