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Course Outline
Understanding Artificial Intelligence
- What is AI: Definitions and real-world examples
- Types of AI: From automation to machine learning
- How AI impacts business operations
AI and Business Process Automation
- How AI supports digital transformation
- AI applications in accounting, HR, procurement, and customer service
- Understanding process automation and intelligent workflows
Exploring AI Tools for Administrative Work
- Overview of common AI-based tools (chatbots, document automation, predictive analytics)
- Using AI assistants for scheduling, reporting, and communication
- Practical demonstrations of accessible AI tools
AI in Data Management and Decision-Making
- AI and data: how intelligent systems use information
- Improving decision-making with AI insights
- Understanding data privacy and ethical AI use
Integrating AI into ERP and Automation Systems
- How AI enhances ERP functionality
- Examples of AI integration in procurement, finance, and HR modules
- Preparing for AI-driven digital transformation
Hands-on Practice
- Using AI-powered office tools for routine tasks
- Automating simple workflows with available platforms
- Group exercises: identifying automation opportunities in the workplace
Best Practices and Future of AI in Business
- Developing a culture of digital innovation
- Ethical considerations and responsible AI use
- Adapting to AI-driven changes in the workplace
Summary and Next Steps
Requirements
- Basic computer literacy
- Familiarity with office applications (e.g., Excel, Word, email tools)
- An interest in learning how AI supports business process automation
Audience
- Administrative staff across departments
- Managers and team leaders
- Professionals seeking to understand AI in daily business operations
7 Hours