Course Outline
- 고객 유형 및 기존 고객 관계
- “호감이 가는 조직”
- CRM 툴킷
- 교차 판매 기회 식별
- CRM 달성
- 결과 개선을 위한 개별 실행 계획
회원 평가 (3)
Joe는 훌륭하고 정말 매력적이고 자신의 일을 잘 알고 있었습니다. 훌륭한 세션입니다. 다시 한번 감사드립니다!
Cerys - Urenco
Course - Customer Relationship Management (CRM)
Machine Translated
It was a very informative session and we came away with lots of useful improvement ideas to implement within our business. Joe was engaging and led discussions and activities well - the activities and topics covered were really interesting and we all learned a lot. It was a course that was also applicable to and useful for everyone, as there were a range of people in the room.
Emily Ferris - Urenco
Course - Customer Relationship Management (CRM)
It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills