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Duration 14 hours
Course Outline
Foundations of Communication
- The communication process and its key stages
- The role of verbal and nonverbal cues in messaging
- Core techniques and tools for effective dialogue
Core Principles of Effective Communication in the Workplace
- Self-assessment of personal communication styles
- Common communication pitfalls and errors
- Identifying and overcoming communication barriers
- Evolution of interpersonal dynamics in professional settings
- Differences between direct and remote communication channels
Organizational Communication Dynamics
- Navigating communication networks within the organization
- Optimizing information flow and distribution models
- Leveraging internal tools for task alignment and collaboration
Advanced Conversational Skills
- Developing self-awareness as both sender and receiver
- Factors influencing the quality of professional interactions
- Active listening as a cornerstone of effective communication
- Overcoming obstacles to accurate hearing and comprehension
- The strategic art of asking questions
- Understanding psychological mechanisms for positive influence
Team Development and Cooperative Impact
- Stages of team formation: operational principles and potential risks
- Strategies for managing team dynamics across all stages
- Identifying and understanding team roles and contributions
Managing Conflict and Competition
- Identifying root causes and types of workplace conflicts
- Effective strategies for conflict resolution
- Assessing the benefits and drawbacks of internal competition
Understanding the sources and variations of conflict
Fostering harmony and respectful relations through the concept of assertive behavior
- Defining assertiveness in a professional context
- Recognizing and upholding personal rights
- Determining appropriate moments for assertive action
- Differentiating between aggressive, submissive, and assertive behaviors
- Crafting "I" statements for expressing opinions and emotions assertively
- Overcoming the psychological barriers to saying "no"
- Cultivating self-assertive professional conduct
Mutual Respect and Boundary Management
- The ability to set boundaries and decline requests appropriately
- Skills for presenting and defending arguments
- Recognizing and responding to manipulative tactics
- Receiving both positive and negative feedback constructively
- Providing clear, actionable, and constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality