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 Duration 14 hours

Course Outline

Foundations of Communication

  • The communication process and its key stages
  • The role of verbal and nonverbal cues in messaging
  • Core techniques and tools for effective dialogue

Core Principles of Effective Communication in the Workplace

  • Self-assessment of personal communication styles
  • Common communication pitfalls and errors
  • Identifying and overcoming communication barriers
  • Evolution of interpersonal dynamics in professional settings
  • Differences between direct and remote communication channels

Organizational Communication Dynamics

  • Navigating communication networks within the organization
  • Optimizing information flow and distribution models
  • Leveraging internal tools for task alignment and collaboration

Advanced Conversational Skills

  • Developing self-awareness as both sender and receiver
  • Factors influencing the quality of professional interactions
  • Active listening as a cornerstone of effective communication
  • Overcoming obstacles to accurate hearing and comprehension
  • The strategic art of asking questions
  • Understanding psychological mechanisms for positive influence

Team Development and Cooperative Impact

  • Stages of team formation: operational principles and potential risks
  • Strategies for managing team dynamics across all stages
  • Identifying and understanding team roles and contributions

Managing Conflict and Competition

  • Identifying root causes and types of workplace conflicts
  • Effective strategies for conflict resolution
  • Assessing the benefits and drawbacks of internal competition

Understanding the sources and variations of conflict

Fostering harmony and respectful relations through the concept of assertive behavior

  • Defining assertiveness in a professional context
  • Recognizing and upholding personal rights
  • Determining appropriate moments for assertive action
  • Differentiating between aggressive, submissive, and assertive behaviors
  • Crafting "I" statements for expressing opinions and emotions assertively
  • Overcoming the psychological barriers to saying "no"
  • Cultivating self-assertive professional conduct

Mutual Respect and Boundary Management

  • The ability to set boundaries and decline requests appropriately
  • Skills for presenting and defending arguments
  • Recognizing and responding to manipulative tactics
  • Receiving both positive and negative feedback constructively
  • Providing clear, actionable, and constructive feedback

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