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Duration 21 hours
Course Outline
Foundation Tools
- Define clear communication objectives
- Ensure mutual understanding of roles
- Clarify the requirements and processes most effective for achieving desired communication outcomes
- Identify and leverage common ground to foster successful interactions
- Team Exercise
The Communication Process
- Understanding the stages of communication
- Preparing the message
- Tailoring the message to the audience
- Delivering the message effectively
- Recognizing barriers to communication
- Communication Exercise-Case Studies
Communication Skills
- Exercise Choice and Control
- Apply Emotional Intelligence
- Master the Four Key Components
- Cultivate Trust
- Build Rapport
- Practice Outcome Thinking
- Listen for Understanding
- Express Ideas without Provoking
- Ask Questions for Specifics
- Effective Summarizing
Influencing
- Expand Your Skill Set
- Apply the Influencing Framework
- Follow Strategic Guidelines
- Understand Personal Needs and Motivations
- Develop an Influencing Strategy
- Influencing Exercise-Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicate Non-Defensively
- Communicating Exercise-Real Plays
- Facilitate Team Communications
- Address Dreaded Behaviors
- Team Exercise-Difficult Situations
Summary and Action Plans
- Review lessons learned and establish plans for ongoing development
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive