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 Duration 21 hours

Course Outline

Foundation Tools

  • Define clear communication objectives
  • Ensure mutual understanding of roles
  • Clarify the requirements and processes most effective for achieving desired communication outcomes
  • Identify and leverage common ground to foster successful interactions
  • Team Exercise

The Communication Process

  • Understanding the stages of communication
  • Preparing the message
  • Tailoring the message to the audience
  • Delivering the message effectively
  • Recognizing barriers to communication
  • Communication Exercise-Case Studies

Communication Skills

  • Exercise Choice and Control
  • Apply Emotional Intelligence
  • Master the Four Key Components
  • Cultivate Trust
  • Build Rapport
  • Practice Outcome Thinking
  • Listen for Understanding
  • Express Ideas without Provoking
  • Ask Questions for Specifics
  • Effective Summarizing

Influencing

  • Expand Your Skill Set
  • Apply the Influencing Framework
  • Follow Strategic Guidelines
  • Understand Personal Needs and Motivations
  • Develop an Influencing Strategy
  • Influencing Exercise-Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicate Non-Defensively
  • Communicating Exercise-Real Plays
  • Facilitate Team Communications
  • Address Dreaded Behaviors
  • Team Exercise-Difficult Situations

Summary and Action Plans

  • Review lessons learned and establish plans for ongoing development

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