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Duration 14 hours
Course Outline
Self-Awareness and Understanding Others
- Exploring the drivers behind our behavior
- Distinguishing between acceptable behaviors required by our professional roles and those that are not
- Gaining perspective on how others perceive and interact with us
Communication Strategies
- Methods for effective interaction with others
- Analyzing the pros and cons of various communication media
- Defining and achieving Effective Communication
- Applying personal thinking and learning styles to daily work tasks
Emotional Intelligence
- The impact of emotions and their outcomes
- The critical role of Emotional Quotient (EQ) compared to Intelligence Quotient (IQ)
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding behavioral patterns when interacting with colleagues and customers
- Techniques for building rapport
- The value of authentic connection in professional relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis for both internal and external parties
Navigating Change
- Nine fundamental principles of change management
- Emotional responses to organizational shifts
- Managing resistance to change and leveraging it for positive outcomes
Requirements
Target Audience
Designed for professionals who require a comprehensive understanding of communication and influence dynamics, including interactions with:
- Colleagues
- Supervisors
- Internal and external customers and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.