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 Duration 14 hours

Course Outline

Self-Awareness and Understanding Others

  • Exploring the drivers behind our behavior
  • Distinguishing between acceptable behaviors required by our professional roles and those that are not
  • Gaining perspective on how others perceive and interact with us

Communication Strategies

  • Methods for effective interaction with others
  • Analyzing the pros and cons of various communication media
  • Defining and achieving Effective Communication
  • Applying personal thinking and learning styles to daily work tasks

Emotional Intelligence

  • The impact of emotions and their outcomes
  • The critical role of Emotional Quotient (EQ) compared to Intelligence Quotient (IQ)
  • Goleman’s five pillars of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding behavioral patterns when interacting with colleagues and customers
  • Techniques for building rapport
  • The value of authentic connection in professional relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Conducting stakeholder analysis for both internal and external parties

Navigating Change

  • Nine fundamental principles of change management
  • Emotional responses to organizational shifts
  • Managing resistance to change and leveraging it for positive outcomes

Requirements

Target Audience

Designed for professionals who require a comprehensive understanding of communication and influence dynamics, including interactions with:

  • Colleagues
  • Supervisors
  • Internal and external customers and stakeholders

Number of participants


Price per participant

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