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Duration 21 hours
Course Outline
Module 1: Self-Insight and Social Awareness
- Exploring the root causes of our behavioral patterns
- Distinguishing between role-appropriate behaviors and those that deviate from professional standards
- Leveraging feedback to understand how others perceive and interact with us
Module 2: Communication Dynamics
- Analyzing methods of interpersonal exchange
- Weighing the pros and cons of different communication media
- Defining effective communication and strategies for its implementation
- Applying distinct thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- Examining the impact of emotions and their outcomes
- Highlighting the value of EQ (Emotional Quotient) alongside traditional IQ
- Exploring the five dimensions of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- Understanding the procedural stages involved in delegating tasks
Module 5: Transactional Analysis
- Investigating why we behave or react in specific ways toward colleagues and clients
- Strategies for building genuine rapport with team members and customers
- Assessing the value of 'True Rapport' in fostering healthy interpersonal connections
Module 6: Stakeholder Management
- Techniques for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Module 7: Navigating Change
- Reviewing the nine fundamental principles of change
- Recognizing emotional responses triggered by organizational shifts
- Addressing resistance to change and identifying potential benefits
Module 8: Conflict Resolution
- Identifying underlying causes of disputes
- Managing the stages of conflict resolution:
- Analyzing the nature of the conflict
- Understanding differing positions held by individuals involved
- Facilitating the resolution process
- Applying Kilmann’s Five Conflict-Handling Modes to practical scenarios
- Bridging divides to reach consensus
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
