Course Outline
Day 1
INTRODUCTION
- Foundational Background
- Defining Roles
- The Role of Soft Skills
- Understanding Perception, Numeracy, and Human Behavior
- Money, Metrics, and Market Dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- Clarifying the Purpose and Intention of Communication
- To Educate
- To Inform
- To Persuade
- Key Takeaways
2. KNOW YOUR AUDIENCE
- Identifying Your Audience
- Worldviews, Perspectives, and Mental Models
- Navigating Jargon and Mixed-Level Audiences
- Cultural and National Contexts
- Adjusting for Level and Abstraction
3. COMMUNICATION METHODS AND TOOLS
- Essential Tools
- Screen-Based Text and Summarization Techniques
- The Rule of Three
- Leveraging Examples and Analogies
4. STORYTELLING
- The Ubiquity, Cycles, and Innate Appeal of Stories
- Applying Storytelling in the Workplace
- Techniques for Effective Storytelling
- Non-Verbal Communication Cues
- The Enduring Power of Narrative
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing Between Data and Information
- Calibrating the Level of Detail
- Ensuring Trustworthy Sources
- Data and Information Visualization Best Practices
6. INTERPRETATION OF DATA
- Mitigating Confirmation Bias
- Defining Communication Intent
- Understanding Communication Status
7. FEEDBACK
- Core Feedback Models
- Situation, Behavior, and Impact (SBI) Model
- The Sandwich Feedback Method
- The Pendleton Model
- Situation, Task, Action, and Result (STAR) Model
- The SAID Model
- Strategies for Seeking High-Quality Feedback
- The Art of Active Listening
- Techniques for Delivering Effective Feedback
- Providing Constructive Critique
- Summary of Key Points
Day 3
8. COLLABORATION
- The Value of Collaboration
- Defining True Collaboration
- Cultivating a Collaborative Culture
- Key Insights
9. COLLABORATION TOOLS
- Popular Collaboration Platforms and Suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for Selecting the Right Collaboration Tools
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window Model
- Maintaining Conciseness
- Cultivating Assertiveness
- Foundations of Assertion
- Empathetic Assertiveness
- Consequential Assertiveness
- The Discrepancy Technique
- The Repetition Technique
- The Fogging Technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Enhancing Self-Awareness
- Improving Self-Management
- Developing Social Awareness
- Mastering Relationship Management
12. PERSONAL BRANDING
- Clarifying Disclosure and Intent
- Building Your Personal Brand
- Step 1: Define Your Aspirations
- Step 2: Aligning Goals
- Step 3: Identifying and Engaging Your Audience
- Step 4: Building Engagement
- Defining Brand Characteristics
13. POSITIVE ATTITUDE
- The Evolution of Positive Mental Attitude (PMA)
- The Power of 'Can-Do' Spirit and Confidence
- Cultivating and Sustaining a PMA
- Distilled Positivity
- Final Thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisites
There are no mandatory prerequisites for participants. However, possessing some level of professional experience in any field is beneficial for maximizing the value of the course.
Target Audience
This course is primarily suited for professionals with a few years of experience. Given its universal applicability, the content is relevant across most disciplines. It is particularly valuable for specialists who need to articulate complex or niche concepts to a general audience.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
