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Duration 8 hours
Course Outline
Core Principles of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Excelling in Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and assurance
- Pacing & Tone: Achieving a professional and engaging presence
- Active Listening: The foundation of productive dialogue
- Navigating Challenging Conversations & Delivering Constructive Feedback
Essentials of Business Writing
Drafting with clarity, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent errors
- Formatting emails, reports, and business letters to professional standards
- Selecting the appropriate tone for various business scenarios
Best Practices in Digital Email Communication
Professional email etiquette: Guidelines to follow and avoid
- Organizing emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone verification
Wrap-up & Action Plan
- Summary of key learning points and personal reflections
- Personal pledges for ongoing improvement
Pedagogical Approaches
- Interactive Discussions & Exercises – Engaging participants through real-world case studies
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking styles
- Practical Writing & Editing Tasks – Hands-on practice to enhance business communication skills
Requirements
Intended Audience: Professionals aiming to refine their English verbal and written communication capabilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
