Course Outline
Communication and Collaboration
- Communication – What is communication style and why is it important in effectively communicating goals, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Manager” – Models for Collaborating with the Team and Team Self-Organization
- When people “want to want,” the entire team has the potential to perform well
- “Desire” to make decisions independently
- Aiming for a common goal
- Ensuring people want one thing while being capable of delivering another
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication
- Leadership style and reactions
- Proactive communication
- Barriers and distractions
- Feedback
- Tools and techniques for effective communication
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and communication styles
- Colors in communication – the foundation for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes
- The “Conflict Spiral”
- Effective problem and conflict resolution
External Communication
- The communication process
- Communication planning
- Information management
- Communication with external stakeholders
- Partnership and collaboration within the organization – SRMM® Model
- Maturity Model Levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational aspects (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do we collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build awareness of new habits, a mini-lecture on techniques (knowledge), and exercises to practice new tactics and techniques (skills). At the close of each session, participants receive supporting materials related to the discussed topics. Practical exercises are summarized through mini-lectures that provide theoretical foundations and explain the underlying psychological mechanisms experienced during in-class work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
