Influence in Action Training Course

Course Objectives:

This program is designed for team leaders, managers initiating their leadership careers, and high-potential employees selected for developmental tracks. It serves as a foundational step toward cultivating individual leadership capabilities and enhancing human resource management skills.

Key Benefits:

Participants will improve team management efficiency, enhance decision-making related to managerial duties, and learn to select appropriate leadership styles for specific team contexts. Additional outcomes include driving business growth, strengthening conflict resolution abilities, and acquiring effective time management techniques.

Instructional Approach:

The training utilizes a blend of concise thematic lectures, individual exercises, simulations, case studies, and role-playing scenarios.

This course is designed to enhance the public speaking abilities of participants through practical exercises grounded in relevant theoretical frameworks.

It caters to a broad audience, particularly those who frequently present at conferences or lead team meetings.

This program is designed to enhance participants' PowerPoint proficiency through a blend of practical exercises and supporting theoretical knowledge. While the curriculum is particularly beneficial for professional presentation designers, it is also suitable for conference speakers and individuals responsible for team meeting presentations.

A robust customer care strategy is essential for enhancing customer satisfaction, retaining loyal clients, and driving repeat business. By delivering high-quality service, you build client trust, elevate the company’s reputation, and strengthen your competitive edge in the market. This course emphasizes the strategies and skills needed to forge lasting customer relationships through the development of valuable and effective care initiatives. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth and storytelling, making them highly likely to recommend your services to others. Additionally, this workshop empowers participants to communicate clearly, appropriately, and effectively in all scenarios.

OBJECTIVES

• Developing competencies in professional customer care
• Improving the efficiency of customer communication
• Gaining insights into uncovering the underlying needs and expectations of customers
• Cultivating strong and sustainable client relationships
• Enhancing the company’s positive image in the market
• Identifying, mitigating, and overcoming objections and barriers
• Understanding personality types and communication preferences when engaging with clients
• Establishing an environment that fosters open communication
• Refining skills to communicate clearly and effectively
• Recognizing obstacles to effective communication
• Mastering body language and non-verbal cues

METHODS

• Role-playing exercises
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Elevate the company’s professional image
• Adapt to various customer behavior styles
• Boost customer loyalty through exceptional service
• Enhance communication capabilities with clients
• Apply techniques to build meaningful relationships
• Create a personal action plan to improve customer service skills
• Demonstrate generosity and high-quality customer care
• Utilize techniques for managing difficult situations
• Recognize barriers to delivering outstanding customer service

The Customer Care Course is designed to educate participants on the fundamentals of delivering exceptional service and care. It emphasizes treating customers with respect and kindness, building emotional connections, and ensuring their satisfaction and loyalty. The curriculum covers a wide range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The goal is to equip individuals with the skills necessary to deliver professional, helpful, and high-quality service across various interaction points, thereby enhancing the overall customer experience.

This instructor-led live training in South Korea (online or onsite) is designed for team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the conclusion of this training, participants will be able to:

• Foster deeper mutual understanding among team members by enhancing knowledge of their behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in achieving goals.
• Develop solutions to cooperation challenges, enabling the team to work more effectively.
• Boost job satisfaction for team members by analyzing how each individual can better utilize their strengths and potential, while minimizing workplace stress factors.
• Improve diversity management within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators, and discussing individual employee reports.
• Gain a deeper understanding of the leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live training in South Korea (available online or onsite) targets hospitality staff at the beginner to intermediate level who wish to upgrade their skills for delivering superior service.

By the conclusion of this training, participants will be able to:

• Acquire comprehensive knowledge and practical skills in formal etiquette, with a specific focus on hosting, dining, and service procedures.
• Comprehend serving protocols and the underlying principles, empowering staff to implement these guidelines with proficiency.
• Elevate the quality of customer service by strengthening communication and interpersonal skills to foster better guest interactions.
• Recognize and respect diverse cultural etiquettes and sensitivities, ensuring that service provided to all guests is both respectful and appropriate.
• Address unexpected situations and guest requests with professionalism and efficiency.

Target Audience

Managers and Team Leaders who need to fully understand the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will feature a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Audience

This course is designed for staff who need a comprehensive understanding of the issues surrounding People and Team Management, including those impacting:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in South Korea (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Create a shared direction to set collective vision, mission, and goals.
• Foster a culture of collaboration to develop positive values and motivate teams.
• Engage teams through team building activities, innovation, and conflict management to increase collaboration.
• Measure team collaboration performance to analyze teamwork and team productivity.

This instructor-led, live training in South Korea (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in South Korea (online or onsite) is designed for team leaders and members who wish to enhance their communication, collaboration, and interpersonal skills. By engaging in a series of practical exercises, teams can improve these capabilities, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common problems in workplace communication and interpersonal responses.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients globally through a growing international partner network. Our transformative 10-week, group-based learning programmes are designed to inspire and empower managers, hosted by expert facilitators and coaches, and conveniently delivered online to fit seamlessly into the daily workflow.

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in South Korea (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training 'Generational Differences in Management: Managing Generation XYZ Employees' is aimed at team leaders, providing knowledge and skills in the areas of communication and motivation for employees from Generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of skills necessary for managing a team in a generationally diverse environment.