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Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- The importance of etiquette in customer service
- Historical perspectives and the evolution of formal etiquette
The Art of Hosting
- Roles and responsibilities of a host
- Preparing for guest arrivals
- Welcoming guests effectively
Dining Etiquette and Table Manners
- Understanding table settings
- Proper use of cutlery and glassware
- Napkin etiquette
- Appropriate behavior at the table
- Managing special dining scenarios
Professional Serving Techniques
- Serving and clearing procedures
- Plate handling and presentation
- Managing multi-course meals
- Wine and beverage service
Special Event Management
- Planning and organizing formal events
- Coordinating with other staff and departments
- Managing unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining etiquette
- Adapting service to meet the needs of diverse clientele
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Body language and professional appearance
- Handling complaints and challenging situations
Summary and Next Steps
Requirements
- Basic understanding of hospitality services, roles, and responsibilities.
Audience
- Hospitality staff members
14 Hours
Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
