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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its functionality
  • Applications within government workflows
  • Strengths, limitations, and responsible utilization

Writing and Editing Official Communication

  • Drafting memos, emails, and reports with AI assistance
  • Enhancing tone, clarity, and plain language
  • Adapting content for various audiences and formats

Summarization and Information Extraction

  • Condensing extensive policy or research documents
  • Identifying key points and action items
  • Structuring summaries for briefings and meetings

Prompt Design for Government Use

  • Foundational and advanced prompting techniques
  • Effective use of examples and role instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Support

  • Translating internal and external communications
  • Maintaining a professional tone across languages
  • Leveraging ChatGPT for inclusive and accessible language

Productivity and Task Automation

  • Brainstorming and generating ideas for initiatives
  • Creating content from structured data (e.g., tables)
  • Outlining slide decks and briefings

Compliance, Security, and Ethical Use

  • Addressing data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Fostering public trust through responsible AI use

Summary and Next Steps

Requirements

  • Basic proficiency with digital tools commonly used in public sector settings
  • No prior experience with AI or ChatGPT is necessary
  • Experience in drafting, reviewing, or managing official correspondence is an advantage

Audience

  • Public service teams and administrative specialists
  • Policy analysts and government communications officers
  • Employees aiming to enhance productivity with AI-driven solutions

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