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Duration 7 hours
Course Outline
Introduction to ChatGPT in the Public Sector
- Overview of ChatGPT and its functionality
- Applications within government workflows
- Strengths, limitations, and responsible utilization
Writing and Editing Official Communication
- Drafting memos, emails, and reports with AI assistance
- Enhancing tone, clarity, and plain language
- Adapting content for various audiences and formats
Summarization and Information Extraction
- Condensing extensive policy or research documents
- Identifying key points and action items
- Structuring summaries for briefings and meetings
Prompt Design for Government Use
- Foundational and advanced prompting techniques
- Effective use of examples and role instructions
- Developing reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating internal and external communications
- Maintaining a professional tone across languages
- Leveraging ChatGPT for inclusive and accessible language
Productivity and Task Automation
- Brainstorming and generating ideas for initiatives
- Creating content from structured data (e.g., tables)
- Outlining slide decks and briefings
Compliance, Security, and Ethical Use
- Addressing data privacy and information sharing risks
- Adhering to internal AI and IT policies
- Fostering public trust through responsible AI use
Summary and Next Steps
Requirements
- Basic proficiency with digital tools commonly used in public sector settings
- No prior experience with AI or ChatGPT is necessary
- Experience in drafting, reviewing, or managing official correspondence is an advantage
Audience
- Public service teams and administrative specialists
- Policy analysts and government communications officers
- Employees aiming to enhance productivity with AI-driven solutions
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.