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Course Outline
Introduction to ChatGPT in the Public Sector
- Understanding what ChatGPT is and how it operates
- Applications within government workflows
- Strengths, limitations, and responsible usage
Writing and Editing Official Communication
- Generating drafts for memos, emails, and reports
- Enhancing tone, clarity, and plain language
- Adapting content for diverse audiences or formats
Summarization and Information Extraction
- Summarizing extensive policy or research documents
- Extracting key points and action items
- Structuring summaries for briefings or meetings
Prompt Design for Government Use
- Basic and advanced prompting techniques
- Effectively utilizing examples and role instructions
- Reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating internal and public-facing communications
- Maintaining a professional tone across languages
- Leveraging ChatGPT for inclusive, accessible language
Productivity and Task Automation
- Brainstorming and idea generation for initiatives
- Creating content from structured data (e.g., tables)
- Generating outlines for slide decks or briefings
Compliance, Security, and Ethical Use
- Data privacy and information sharing risks
- Adhering to internal AI and IT policies
- Building public trust through responsible usage
Summary and Next Steps
Requirements
- A foundational understanding of digital tools commonly used in public sector environments
- No prior experience with AI or ChatGPT is necessary
- Familiarity with drafting, reviewing, or managing official communications is beneficial
Audience
- Public service teams and administrative professionals
- Policy analysts and government communicators
- Staff aiming to enhance productivity through AI-powered tools
7 Hours
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.