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 Duration 7 hours

Course Outline

Introduction to AI in Administrative Environments

  • Defining AI and its relevance to administrative functions
  • An overview of the capabilities of ChatGPT, Copilot, and Gemini
  • Addressing privacy and security protocols when deploying AI

AI-Assisted Content Development and Refinement

  • Composing and polishing professional email correspondence
  • Condensing meeting minutes and extensive documentation
  • Accelerating the creation of reports, proposals, and internal memos

AI-Driven Scheduling and Task Coordination

  • Leveraging AI for efficient calendar and meeting management
  • Drafting meeting agendas and subsequent follow-up communications
  • Configuring reminders and to-do lists via Copilot or Gemini integrations

Advanced Prompt Engineering and AI Interaction

  • Techniques for crafting precise prompts to optimize outcomes
  • Modifying tone, style, and formatting to suit specific contexts
  • Refining and correcting AI-generated responses through iterative feedback

Multilingual Capabilities and Accessibility

  • Utilizing AI tools for accurate text translation
  • Drafting inclusive and accessible communication materials
  • Adapting language to support diverse stakeholder groups

Public Sector Applications

  • Case studies of AI-integrated workflows within government agencies
  • Reviewing policies and guidelines regarding AI usage in public administration
  • Strategies for keeping current with evolving tool capabilities

Recap and Future Implementation Steps

Requirements

  • Fundamental digital literacy and proficiency with standard office applications (e.g., Microsoft Word, Excel, and email clients)
  • Familiarity with operating web-based platforms
  • No existing knowledge of artificial intelligence technologies is necessary

Target Audience

  • Clerical personnel
  • Administrative specialists
  • Public sector operations staff

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