Artificial Intelligence for Government and the Public Sector Training in Busan

ChatGPT serves as a versatile AI assistant, enabling government communication teams to enhance content creation, responsiveness, and multilingual service delivery while maintaining consistent messaging and tone.

This instructor-led live training, available online or onsite, is designed for public sector communication professionals new to AI tools. It focuses on leveraging ChatGPT to support external communication tasks, such as drafting public notices, writing social media content, and responding to citizens in clear and inclusive formats.

By the end of this training, participants will be able to:

• Create effective public announcements, alerts, and updates with AI support.
• Adapt tone and message for different audiences and platforms.
• Use ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility standards, and tone policies.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in real-world public sector communication scenarios.
• Guided exercises focused on outreach, tone management, and language inclusivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT, an AI-driven language model, empowers public sector teams to streamline legislative drafting, policy writing, and document revision at scale, fostering clarity, regulatory compliance, and operational efficiency.

This instructor-led live training, available online or onsite, targets public sector professionals who have limited or no prior AI experience. It is designed for those responsible for drafting, editing, or reviewing legislative and policy content, aiming to enhance precision, clarity, and speed through the effective use of ChatGPT.

Upon completion of this training, participants will be able to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and control tone using advanced prompting techniques.
• Generate and revise multiple versions to accommodate stakeholder input or legal review.
• Ensure alignment with compliance requirements and established document structures.

Course Format

• Interactive lectures and group discussions.
• Practical application of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focusing on document structuring, tone adjustment, and legal clarity.

Customization Options

• To request customized training tailored to your department's specific workflows or internal tools, please contact us to arrange.

ChatGPT serves as a robust AI assistant, enabling public sector teams to condense extensive documents and produce clear, well-structured briefings tailored for leadership or stakeholder engagement.

This instructor-led live training, available online or onsite, is designed for government professionals who may have little to no prior exposure to AI but regularly handle reports. The course aims to improve how these professionals summarize, synthesize, and transform information into polished, meeting-ready formats.

Upon completion of this training, participants will be equipped to:

• Leverage ChatGPT to extract and summarize critical insights from complex documents.
• Convert raw data into executive summaries, memorandums, and briefing notes.
• Refine summaries to ensure clarity, appropriate tone, and alignment with purpose.
• Apply secure and effective prompting techniques within government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical application of ChatGPT in simulated government scenarios.
• Guided exercises focused on summarization, briefing creation, and communication workflows.

Customization Options

• For customized training aligned with your department's specific workflows or internal tools, please contact us to arrange.

ChatGPT serves as a robust AI assistant capable of supporting government professionals in drafting, research, summarization, and task automation.

This instructor-led, live training (available online or onsite) is designed for public sector staff who have limited or no prior experience with AI tools but wish to leverage ChatGPT effectively for government-related communication, analysis, and administrative productivity.

Upon completion of this training, participants will be able to:

• Utilize ChatGPT to compose and refine government emails, memos, and reports.
• Accurately summarize policy documents, public comments, or research findings.
• Craft effective prompts for daily administrative and analytical tasks.
• Apply fundamental privacy and compliance principles when using AI within a public sector context.

Course Format

• Interactive lectures and discussions.
• Real-world government-oriented use cases.
• Hands-on implementation and prompt-writing practice.

Customization Options

• To request customized training for this course tailored to your department's specific workflows or policy priorities, please contact us to arrange.

This instructor-led, live training in Busan (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

AI Programming involves the practical use of programming tools and techniques to develop intelligent systems that facilitate automation, analysis, and service enhancement.

This instructor-led, live training (available online or onsite) is designed for public sector professionals with limited or emerging experience in AI who support innovation, research, or operational transformation. It aims to help participants gain practical programming skills to explore how AI tools can be built and applied within government workflows.

By the end of this training, participants will be able to:

• Understand core AI concepts, including large language models, APIs, and intelligent automation.
• Write simple Python scripts to call AI services and process structured data.
• Create prototypes using AI for tasks like summarization, classification, or chatbot development.
• Evaluate risks and constraints of AI development in the public sector (privacy, explainability, compliance).

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Python and LLM APIs in public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-driven assistant integrated into familiar Microsoft applications to support content creation, automate routine tasks, and deliver intelligent insights.

This instructor-led live training, available online or onsite, is designed for public sector employees who have little to no prior experience with AI tools. The course empowers participants to leverage Microsoft 365 Copilot to enhance communication, streamline document workflows, and efficiently extract insights from data and meetings.

Upon completing this training, participants will be able to:

• Utilize Copilot in Word, Excel, and Outlook to draft, analyze, and refine communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Derive actionable insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot within the public sector.

Course Format

• Interactive lectures and group discussions.
• Hands-on practice with Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To arrange customized training tailored to your department's workflows or internal tools, please contact us.

This live, instructor-led training in Busan (online or on-site) targets intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, support research, and improve productivity through advanced AI interactions.

By the end of this training, participants will be able to:

• Create more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI policy and regulation is a rapidly evolving area that directly impacts how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or onsite) is aimed at public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, U.S., OECD, etc.).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI tools such as ChatGPT, Copilot, and Gemini are transforming administrative workflows by helping teams draft content, schedule meetings, respond to emails, and automate routine tasks.

This instructor-led, live training (online or onsite) is aimed at public sector administrative professionals with little to no prior experience in AI who wish to improve everyday productivity through the practical use of AI assistants and automation tools.

By the end of this training, participants will be able to:

• Understand how AI tools assist with common administrative tasks.
• Use ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for prompt writing and result interpretation.

Format of the Course

• Interactive lecture and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customizable exercises using the tools most relevant to participants' daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, including human speech, environmental sounds, and music.

This instructor-led, live training (available online or onsite) is designed for beginner-level professionals seeking to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

By the end of this training, participants will be able to:

• Understand what Audio AI is and how it is used in real-world settings.
• Identify different categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases in customer service, security, compliance, and media.
• Evaluate AI tools and services suitable for enterprise audio applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is reshaping how public sector agencies operate, make decisions, and deliver services on a global scale.

This guided, live training—available online or in-person—is designed for government leaders who have little to no prior AI experience. It helps participants grasp the essentials of AI, recognize its strategic value, and understand how to adopt it responsibly and effectively within public organizations.

Upon completing this training, participants will be able to:

• Grasp core AI concepts and industry terminology.
• Assess the benefits and challenges of AI in government settings.
• Examine ethical and regulatory issues tied to AI in public service.
• Form well-reasoned approaches to AI policy, purchasing, and planning.

Course Format

• Real-world public sector case studies.
• Guided group reflection and policy exercises.

Customization Options

Artificial Intelligence is rapidly emerging as the cornerstone of modern product management, fundamentally transforming how we identify customer needs, define solutions, and make strategic decisions. Just as the advent of electricity revolutionized industry, AI is reshaping the lifecycle of products, influencing how they are built, validated, and evolved.

This instructor-led, live training (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches who seek to understand how AI can enhance product ownership capabilities and strengthen decision-making processes.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the newly introduced Orchestrator stance) and leverage AI to reinforce each role, such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and treat AI tools as intelligent collaborators with specialized skills.
• Deepen customer understanding by creating AI-supported personas for hypothesis testing and discovery, while maintaining authentic customer engagement.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to shape and visualize narratives.
• Accelerate prototyping and hypothesis testing by using Generative AI tools, such as generating mock-ups or product concepts.
• Support product decisions by analyzing, prioritizing, and evaluating features based on value, feasibility, and user impact using AI tools.
• Automate or delegate routine daily tasks (e.g., emails, stakeholder management, note-taking) using AI, allowing greater focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organizational context.
• Explore and experiment with approximately 20 different AI tools and models, ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.