Agile Accredited 교육

OVERVIEW This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.  A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.  This certification positions learners to successfully complete the Certified Agile Process Owner exam.  COURSE OBJECTIVES The learning objectives for CAPO include an understanding of:

• Basic Agile and Agile Service Management concepts
• Process owner role and responsibilities
• Managing and prioritizing a process backlog
• Creating and utilizing user stories
• Collaborating with process stakeholders and other process owners
• Overseeing Agile process design and improvement activities
• Managing organizational change activities
• Monitoring and measuring process performance
• Conducting process reviews and identifying improvements

LEARNER MATERIALS

• 2 days of instructor-led training and exercise facilitation 
• The Agile Service Management Guide and Scrum Guide (pre-class resources) 
• Digital Learner Manual (excellent post-class reference) 
• Participation in unique hands-on exercises designed to apply concepts 
• Sample documents, templates, tools and techniques   
• Access to additional sources of information and communities

CERTIFICATION EXAM Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.

OVERVIEW  This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value. Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done. This course positions learners to successfully complete the CASM exam.  COURSE OBJECTIVES The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as it applies to processes
• The two aspects of Agile Service Management:
  • 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • 2- Agile Process Engineering–applying Agile practices to process engineering projects

LEARNER MATERIALS 

• 2 days of instructor-led training and exercise facilitation 
• The Agile Service Management Guide (pre-class resource) 
• Learner Manual (excellent post-class reference)
• Participation in unique hands-on exercises designed to apply concepts 
• Sample exam and exam requirements guidelines  
• Access to additional sources of information and communities

CERTIFICATION EXAM  Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.