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 Duration 16 hours (2 days)

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categories of waste (muda) prevalent in service environments

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) methodologies
  • Prioritization frameworks: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative analysis: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Methodology (4 hours)

  • Core components and fundamentals of the Kanban system
  • Effective board management strategies
  • Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Operational Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Identifying waste within specific banking processes
  • KAIKAKU (Radical Improvement) strategies

5. Additional Lean Tools and Techniques (2 hours)

  • GEMBA (Workplace) observation
  • KAIZEN (Continuous Improvement) practices
  • Root cause analysis: Ishikawa diagrams and 5 Whys
  • POKA-YOKE (Error-proofing) mechanisms

Recap and Future Directions

Requirements

  • Foundational knowledge of core project management concepts
  • Hands-on experience with process workflows in a corporate or banking environment
  • Basic familiarity with Agile or Lean methodologies

Target Audience

  • Process managers and business analysts
  • Project managers operating within banking and financial services
  • Specialists engaged in requirements analysis and continuous process improvement

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