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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: History and development
  • Core Lean Principles: Value, Flow, Pull, Perfection
  • Identifying waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization frameworks: MoSCoW, WSJF, Effort-Impact Matrix
  • A3 Project Thinking (framework and implementation)
  • Comparative overview: Lean vs Agile vs Six Sigma

3. Lean Kanban Methodology (4 hours)

  • Core components of the Kanban system
  • Board configuration and management
  • Pull systems and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, Takt Time

4. Lean in Operational Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Detecting waste in banking workflows
  • KAIZEN (Continuous Improvement)

5. Advanced Lean Tools (2 hours)

  • GEMBA (Going to see)
  • KAIZEN principles
  • Root cause analysis: Ishikawa diagrams, 5 Whys
  • POKA-YOKE (Mistake-proofing)

Course Wrap-up and Recommendations

Requirements

  • Fundamental grasp of project management principles
  • Practical experience with business or banking process workflows
  • Awareness of Agile or Lean foundational concepts

Target Audience

  • Process managers and business analysts
  • Project managers operating in banking and financial services
  • Professionals responsible for requirements definition and process optimization

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