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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: History and development
- Core Lean Principles: Value, Flow, Pull, Perfection
- Identifying waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization frameworks: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (framework and implementation)
- Comparative overview: Lean vs Agile vs Six Sigma
3. Lean Kanban Methodology (4 hours)
- Core components of the Kanban system
- Board configuration and management
- Pull systems and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, Takt Time
4. Lean in Operational Processes (4 hours)
- VSM (Value Stream Mapping)
- Detecting waste in banking workflows
- KAIZEN (Continuous Improvement)
5. Advanced Lean Tools (2 hours)
- GEMBA (Going to see)
- KAIZEN principles
- Root cause analysis: Ishikawa diagrams, 5 Whys
- POKA-YOKE (Mistake-proofing)
Course Wrap-up and Recommendations
Requirements
- Fundamental grasp of project management principles
- Practical experience with business or banking process workflows
- Awareness of Agile or Lean foundational concepts
Target Audience
- Process managers and business analysts
- Project managers operating in banking and financial services
- Professionals responsible for requirements definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly