Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in South Korea is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define when to use AI and when not to (establishing stop rules).
• Verify AI outputs using practical standards (identifying red flags and requiring a second source).
• Set accountability measures and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led, live training, available in Ottawa and other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

During this instructor-led session, you will master the art of strategic delegation, learn to set precise expectations, and discover how to foster deep trust within your team. Designed specifically for mid-level managers, this course addresses the common barriers to delegation, explores practical handoff techniques, establishes robust accountability structures, and implements effective trust-building practices.

This instructor-led, live training in South Korea (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This instructor-led, live training in South Korea (delivered online or onsite) is designed for business leaders who wish to initiate a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Explain the core concepts of Digital Transformation
• Determine where in an organization it is most beneficial to pursue digitization
• Formulate a digitization strategy that outlines the necessary changes in processes, technology, and training.

This instructor-led, live training in South Korea (online or onsite) is aimed at intermediate to advanced IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led live training in South Korea (online or onsite) is designed for intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in South Korea (online or onsite) is designed for beginner to intermediate participants who want to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and how to apply them in coaching practice.
• Demonstrate active listening, powerful questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

This instructor-led, live training in South Korea (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in South Korea (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training session in South Korea (online or onsite) is designed for digital technology professionals at the beginner level who seek comprehensive knowledge and practical strategies to implement responsible digital practices.

Upon completing this training, participants will be able to:

• Grasp the environmental, social, and broader societal impacts of digital technology.
• Adopt best practices to minimize digital footprints in both professional and personal contexts.
• Gain insights into eco-design principles for sustainable digital services.
• Apply responsible digital practices within their respective roles.

This instructor-led live training in South Korea (online or onsite), designed for beginner, intermediate, and advanced levels, addresses the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.