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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Analyzing the nuances and distinctions between Leadership and Management, and identifying the traits of exceptional leaders;
  • Defining the characteristics of a great manager
  • Exploring various Management Styles
  • Assessing Organisational Climate
  • Aligning Management Styles with the prevailing Organisational Climate

Building High-Performance Teams

  • Defining the concept of a Team
  • Mapping the stages of Team Development
  • Strategies for managers to positively influence Team Development stages

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Applying Coaching techniques for performance enhancement
  • Effective Delegation Practices
  • Utilizing Feedback as a core Performance Management mechanism

Implementing Change Effectively

  • Understanding why change initiatives succeed or fail
  • Applying the 9 key principles of change
  • Managing the emotional responses to change
  • Addressing resistance to change and leveraging its potential benefits

Negotiation for Optimal Outcomes

  • Communication techniques in Negotiation
  • The value of Effective Presentations
  • Diverse Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Building Rapport with stakeholders
  • Executing the 3-phase Negotiating Process

Conflict Resolution

  • Identifying root causes of conflict
  • Navigating the Phases of Conflict Handling
    • Analyzing the nature of the Conflict
    • Understanding positions of all parties involved
    • Resolving the Conflict constructively
  • Applying Kilmann’s Five Conflict-Handling Modes in practical scenarios
  • Bridging the Gap between differing perspectives

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