Course Outline
Leadership vs. Management
- Analyzing the nuances and distinctions between Leadership and Management, and identifying the traits of exceptional leaders;
- Defining the characteristics of a great manager
- Exploring various Management Styles
- Assessing Organisational Climate
- Aligning Management Styles with the prevailing Organisational Climate
Building High-Performance Teams
- Defining the concept of a Team
- Mapping the stages of Team Development
- Strategies for managers to positively influence Team Development stages
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Applying Coaching techniques for performance enhancement
- Effective Delegation Practices
- Utilizing Feedback as a core Performance Management mechanism
Implementing Change Effectively
- Understanding why change initiatives succeed or fail
- Applying the 9 key principles of change
- Managing the emotional responses to change
- Addressing resistance to change and leveraging its potential benefits
Negotiation for Optimal Outcomes
- Communication techniques in Negotiation
- The value of Effective Presentations
- Diverse Negotiating Strategies
- Evaluating and Comparing Strategies
- Building Rapport with stakeholders
- Executing the 3-phase Negotiating Process
Conflict Resolution
- Identifying root causes of conflict
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Navigating the Phases of Conflict Handling
- Analyzing the nature of the Conflict
- Understanding positions of all parties involved
- Resolving the Conflict constructively
- Applying Kilmann’s Five Conflict-Handling Modes in practical scenarios
- Bridging the Gap between differing perspectives
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.