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Duration 14 hours (2 days)
Course Outline
Introduction to management
Leadership skills in modern management
Leading a team of workers
- Management styles
- Selecting effective management styles for different phases of team development
- The ideal manager profile: Analyzing your own leadership style
- Evaluating personal strengths and weaknesses as a team leader and identifying development potentials
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication in organizations
- Foundations of verbal and nonverbal communication
- Individual communication styles
- Identifying communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Managing difficult situations during calls
- Organizational communication networks
- Information flow models and their optimization
Conflict resolution techniques in employee teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to managing conflict and appropriate conduct during disputes
- Using assertiveness and development-focused strategies to utilize conflict within the team
- Strategies for conflict situations
- Conflict management principles
- Key methods for resolving conflicts
- Managing emotions during conflict
- Communication barriers and conflict resolution: Verbal and non-verbal aspects
Motivating team management
- Understanding the nature of motivation
- Factors that motivate people within an organization
- Different types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and evaluation mechanisms
- The role of language in fostering motivation
Effective time management and utilization
- The time management matrix
- Controlling personal time and addressing time-wasting factors
- Techniques for time planning
- Delegation of authority and responsibilities
Coaching
- Defining coaching and its practical applications
- Individual participant performance
- In-depth feedback sessions.
Training summary
Requirements
This is a general overview course, and no prior specialized knowledge is required for participation.
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group