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Course Outline

Introduction to Management

Developing Leadership Skills in Modern Management

Leading a Team of Employees

  • Understanding various management styles
  • Selecting effective management styles aligned with team development phases
  • Developing a comprehensive self-image as a manager; analyzing one’s own leadership style
  • Evaluating personal strengths and weaknesses in the role of team leader to identify development potentials
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Common communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Managing difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Strategies for Resolving Team Conflicts

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles for managing conflict and appropriate conduct during disputes
  • Assertively leveraging and developing conflict for team productivity
  • Strategies employed in conflict situations
  • Conflict management
  • Core methods of conflict resolution
  • Handling emotions during conflicts
  • Barriers to communication and conflict resolution (verbal and non-verbal)

Motivating the Team

  • Understanding what it means to be motivated
  • Identifying motivators for individuals within the organization
  • Types of motivation
  • Principles of economic incentives
  • Motivating through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Effective Time Management

  • The time management matrix
  • Controlling personal time and addressing 'time thieves'
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding coaching and its application
  • Individual participant sessions
  • In-depth feedback

Training Summary

Requirements

The course is general in scope and does not require prior specialized knowledge for participation.

 14 Hours

Number of participants


Price per participant

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