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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Team of Employees
- Understanding various management styles
- Selecting effective management styles aligned with team development phases
- Developing a comprehensive self-image as a manager; analyzing one’s own leadership style
- Evaluating personal strengths and weaknesses in the role of team leader to identify development potentials
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Organizational Communication
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Common communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Managing difficult situations during calls
- Communication networks
- Information flow models and their optimization
Strategies for Resolving Team Conflicts
- Nature and types of conflict
- Primary sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertively leveraging and developing conflict for team productivity
- Strategies employed in conflict situations
- Conflict management
- Core methods of conflict resolution
- Handling emotions during conflicts
- Barriers to communication and conflict resolution (verbal and non-verbal)
Motivating the Team
- Understanding what it means to be motivated
- Identifying motivators for individuals within the organization
- Types of motivation
- Principles of economic incentives
- Motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effective Time Management
- The time management matrix
- Controlling personal time and addressing 'time thieves'
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding coaching and its application
- Individual participant sessions
- In-depth feedback
Training Summary
Requirements
The course is general in scope and does not require prior specialized knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group