Get in Touch
 Duration 14 hours (2 days)

Course Outline

Introduction to management

Leadership skills in modern management

Leading a team of workers

  • Management styles
  • Selecting effective management styles for different phases of team development
  • The ideal manager profile: Analyzing your own leadership style
  • Evaluating personal strengths and weaknesses as a team leader and identifying development potentials
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication in organizations

  • Foundations of verbal and nonverbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing effective feedback
  • Managing difficult situations during calls
  • Organizational communication networks
  • Information flow models and their optimization

Conflict resolution techniques in employee teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to managing conflict and appropriate conduct during disputes
  • Using assertiveness and development-focused strategies to utilize conflict within the team
  • Strategies for conflict situations
  • Conflict management principles
  • Key methods for resolving conflicts
  • Managing emotions during conflict
  • Communication barriers and conflict resolution: Verbal and non-verbal aspects

Motivating team management

  • Understanding the nature of motivation
  • Factors that motivate people within an organization
  • Different types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation mechanisms
  • The role of language in fostering motivation

Effective time management and utilization

  • The time management matrix
  • Controlling personal time and addressing time-wasting factors
  • Techniques for time planning
  • Delegation of authority and responsibilities

Coaching

  • Defining coaching and its practical applications
  • Individual participant performance
  • In-depth feedback sessions.

Training summary

Requirements

This is a general overview course, and no prior specialized knowledge is required for participation.

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories