Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a crucial element in the organization's change management process and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions meet business goals and requirements. It is a key element in ensuring the effectiveness of projects and changes in the organization by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced methodologies that generate tangible business value. Through practical exercises and actionable tools, attendees will learn to dissect complex data, streamline processes, effectively engage stakeholders, and convert strategic goals into execution using OKRs. Upon completion, participants will possess a robust toolkit to amplify their impact and achieve measurable outcomes.

This live, instructor-led training in South Korea (online or onsite) is tailored for individuals at beginner, intermediate, and advanced levels who wish to employ generative AI tools to support the daily functions of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

Upon completing this training, participants will be equipped to:

• Grasp the true capabilities and boundaries of GenAI models (e.g., hallucinations, context windows).
• Utilize AI as a sophisticated tool that enhances cognitive and analytical processes.
• Develop precise requirement structures and technical documents with the aid of AI.
• Speed up conceptual work, from generating hypotheses to drafting documentation.
• Critically evaluate the quality and substantive accuracy of AI-generated outputs.
• Acquire knowledge on the safe and ethical use of AI tools, particularly concerning corporate data

This instructor-led course in South Korea equips intermediate professionals with the skills to perform cost-effectiveness analysis. It focuses on defining key questions, quantifying costs and outcomes, applying analytical frameworks, and managing uncertainty to facilitate rational, evidence-based decision-making across multiple sectors.

This instructor-led live training in South Korea (online or on-site) is tailored for intermediate-level managers and specialists who aim to understand the forces driving digital change in financial services and apply these insights to their organizations.

Upon completion of this training, participants will be able to:

• Explain the drivers of digital transformation in banking and financial services.
• Identify value creation opportunities in digital channels, lending, and SME banking.
• Understand how Agile methodologies and product thinking support transformation.
• Learn from both successful and failed transformation cases.

This course offers an in-depth introduction to the newly enacted Accessibility Law, empowering developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's significance and implications, the curriculum quickly transitions to hands-on coding practices, essential tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in South Korea (online or onsite) is designed for intermediate-level web developers and UX designers who aim to leverage LangChain to create intuitive and user-friendly web applications.

Upon completion of this training, participants will be able to:

• Grasp the core concepts of LangChain and its function in enhancing web user experience.
• Deploy LangChain within web apps to develop dynamic and responsive interfaces.
• Incorporate APIs into web apps to boost interactivity and user engagement.
• Enhance user experience through LangChain’s advanced customization capabilities.
• Examine user behavior data to fine-tune web app performance and experience.

This instructor-led, live training in South Korea (online or onsite) is tailored for individuals looking to leverage Figma to design the user interface for new or existing software applications and websites.

Upon completing this training, participants will gain the ability to:

• Develop modern UI designs using Figma.
• Build functional, clickable application prototypes.
• Implement design best practices.
• Speed up the completion of design projects.
• Effectively collaborate with other designers and developers via Figma.

This instructor-led live training in South Korea (online or onsite) is designed for beginner to intermediate professionals looking to apply Human-Centered Design principles in product development, service design, and business innovation.

Upon completing this training, participants will be able to:

• Comprehend and implement Human-Centered Design principles.
• Conduct user research to uncover pain points and opportunities.
• Create user personas and journey maps.
• Iteratively ideate, prototype, and test solutions.
• Apply design thinking frameworks to real-world projects.

A hands-on training module in South Korea designed to help insurance professionals leverage AI, data analytics, and InsurTech trends to modernize operations and enhance customer engagement. Through workshops, case studies, and practical exercises, learners will develop robust digital strategies to navigate a rapidly evolving industry landscape.

This live, instructor-led training in South Korea delves into practical Requirements Engineering concepts, elicitation strategies, and documentation methods. It offers thorough exam preparation to assist participants in mastering the IREB CPRE syllabus and securing their Foundation Level certification.

This instructor-led, live training in South Korea (online or on-site) is designed for intermediate-level UX/UI designers and front-end developers who wish to leverage Multimodal AI to design and implement user interfaces capable of understanding and processing various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that improve user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing.

This instructor-led, live training in South Korea (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.