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Course Outline
Introduction to Digital Transformation in Insurance
- Drivers of digital transformation in insurance.
- Key digital capabilities and maturity models.
- Organizational implications for people, processes, and technology.
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML use cases in underwriting, claims processing, and fraud detection.
- Big Data platforms and analytics for pricing and segmentation.
- IoT sensor data applications in telematics, fleet monitoring, and preventive maintenance.
- Opportunities for Robotic Process Automation (RPA) and workflow automation.
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and partnership strategies.
- Platform ecosystems, APIs, and data sharing considerations.
- Embedded insurance, usage-based insurance, and new distribution channels.
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences.
- Personalization, CX measurement, and engagement tactics.
- Transforming claims experience and utilizing self-service tooling.
Data-Driven Decision Making and Risk Management
- Data governance, quality, and privacy in insurance contexts.
- Predictive analytics for risk scoring and portfolio management.
- Scenario analysis and stress-testing using data-driven models.
Innovation Frameworks and Change Management
- Building innovation capability: labs, pilots, and scaling pilots to programs.
- Change management techniques for digital adoption.
- Measuring impact and aligning digital initiatives to business value.
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation.
- Digital document management, e-signature, and secure communications.
- Operational dashboards and alerting for day-to-day monitoring.
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation.
- Lessons learned: partnerships, regulation, and scalability.
- Group exercise: translating case study lessons into a local action plan.
Summary and Next Steps
Requirements
- Basic understanding of insurance concepts.
- Familiarity with business processes and digital workflows.
- Interest in innovation and technology adoption.
Target Audience
- Insurance professionals and underwriters.
- Product managers and innovation leads within the insurance sector.
- Operations and IT staff supporting insurance processes.
14 Hours
Testimonials (1)
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