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 Duration 7 hours

Course Outline

Grasping the Fundamentals of Artificial Intelligence (AI)

  • Defining AI: Its history and progression.
  • How AI operates: Examining data, algorithms, and learning models.
  • Categories of AI (Narrow vs. General, Generative AI, and Machine Learning).

AI in Daily Life and Corporate Settings

  • Everyday examples of AI already in use.
  • Industry sectors undergoing transformation through AI.
  • Clarifying myths versus facts regarding AI in professional environments.

AI Applications Across Various Departments

  • Sales and Customer Service: Lead assessment, chatbots, and sales forecasting.
  • Marketing: Content creation, campaign analysis, and trend identification.
  • Finance: Invoice automation, fraud prevention, and financial predictions.
  • HR: Candidate screening and insights into employee engagement.
  • Administration and Operations: Managing documents and automating routine tasks.

Initiating Use of AI Tools

  • Introduction to ChatGPT, Copilot, Gemini, Claude, and similar platforms.
  • Leveraging AI to draft emails, reports, and presentations.
  • AI utilities for scheduling, summarization, and language translation.

Practical Application: AI in Practice

  • Drafting and refining text using AI assistance.
  • Generating reports and conducting basic data analysis.
  • Automating repetitive administrative duties.

Addressing Challenges and Ethical Implications

  • AI constraints: Bias, hallucination, and over-reliance.
  • Concerns regarding data privacy, confidentiality, and regulatory compliance.
  • Strategies for responsible AI usage in the workplace.

Moving Forward: Cultivating an AI-Ready Culture

  • Building a mindset conducive to AI integration.
  • Fostering experimentation and digital inquisitiveness.
  • Accessing resources for ongoing AI education.

Conclusion and Strategic Planning

  • Recap of essential concepts and key learnings.
  • Pinpointing AI opportunities within your specific department.
  • Personal action plan: “What tasks can I automate or enhance with AI?”

Requirements

  • No previous experience with AI or programming is necessary.

Target Audience

  • Staff in administration, sales, finance, marketing, HR, and other functional areas.
  • Managers and team leaders eager to adopt AI solutions.
  • Support personnel and back-office teams.

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