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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations active in the workforce: Z, Y, X, and Baby Boomers.
Generational Differences Among Employees:
- Defining and managing employee development potential, considering the specific needs and life opportunities arising from age – key competencies.
- Techniques and skills in motivating and managing employees of different ages.
Managing by Age – How Are We Preparing for the Youngest Generations Y and Z?
- What is an employee from Generation Y and Z?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication with X, Y, and Z
- How to design appropriate communication for Generations X, Y, and Z.
- Why must I adapt the message?
- Common communication tools – Feedback.
- How to communicate to motivate different generations?
- Open communication – authority in communication.
- Business communication for development of cooperation.
Management and Motivation of XYZ
- Setting goals and task implementation.
- Team management, coordination of actions, project leadership – intergenerational cooperation.
- What motivates each generation? – The key to each generation.
- How to design cooperation?
- How to complement each other effectively in business?
- How to distribute tasks effectively in the team – competency matrix.
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage, and what truly motivates them?
- Will we soon lack employees?
- Recruiting XYZ: What matters to each generation.
Difficult XYZ Situations – Assertiveness in Communication
- Managing conflict – difficult situations between generations.
- How to anticipate conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, recipient).
- How to talk with employees, superiors, etc.?
- Empathy in communication.
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Very practical. Trainer was very flexible in ensuring we meet our needs.