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Course Outline

Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce

  • Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I represent?
  • Characteristics of the 4 generations active in the workforce: Z, Y, X, and Baby Boomers.

Generational Differences Among Employees:

  • Defining and managing employee development potential, considering the specific needs and life opportunities arising from age – key competencies.
  • Techniques and skills in motivating and managing employees of different ages.

Managing by Age – How Are We Preparing for the Youngest Generations Y and Z?

  • What is an employee from Generation Y and Z?
  • What motivates an employee from Generation Y and Z?
  • How to communicate with an employee from Generation Y and Z?
  • How to manage an employee from Generation Y and Z?

Communication with X, Y, and Z

  • How to design appropriate communication for Generations X, Y, and Z.
  • Why must I adapt the message?
  • Common communication tools – Feedback.
  • How to communicate to motivate different generations?
  • Open communication – authority in communication.
  • Business communication for development of cooperation.

Management and Motivation of XYZ

  • Setting goals and task implementation.
  • Team management, coordination of actions, project leadership – intergenerational cooperation.
  • What motivates each generation? – The key to each generation.
  • How to design cooperation?
  • How to complement each other effectively in business?
  • How to distribute tasks effectively in the team – competency matrix.
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage, and what truly motivates them?
  • Will we soon lack employees?
  • Recruiting XYZ: What matters to each generation.

Difficult XYZ Situations – Assertiveness in Communication

  • Managing conflict – difficult situations between generations.
  • How to anticipate conflicts at work?
  • Levels of communication – speaker attitudes (boss, employee, supplier, recipient).
  • How to talk with employees, superiors, etc.?
  • Empathy in communication.
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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