Business Process Re-engineering for Competitive Advantage Training Course

Introduction and Overview

The fundamentals and rationale of business process re-engineering (BPR)

• Achieving competitive advantage through radical redesign
• Understanding the necessity for re-engineering
• Distinguishing what re-engineering entails and what it does not
• Concentrating efforts on the core business process
• Reaching goals related to cost reduction and revenue generation

Utilizing the proven CLAMBRE/UML framework for re-engineering

• Understanding modeling standards: UML and BPMN
• Differentiating between customers and stakeholders
• Defining activities and information structure
• Applying creative, right-brain thinking

Targeting the Customer

Examining the customer interface

• Broadening customer roles through aggregation
• Refining customer classifications using generalization
• Constructing a precise customer profile

Documenting customer values and requirements

• Distinguishing between service provision and product supply
• Evaluating customer satisfaction across quality, flexibility, speed, cost, and service
• Classifying customer relationships using the PRIDE checklist
• Measuring how well the business process fulfills customer needs

Modelling the Business Process

Identifying processes for re-engineering

• Uncovering core business processes
• Selecting appropriate metrics to gauge process performance
• Recognizing business process antipatterns
• Presenting insights to senior leadership

Defining worker roles and responsibilities

• Identifying inconsistencies in worker roles via cross-reference matrices
• Representing business processes using UML activity diagrams
• Allocating activities among roles

Analysing the Business Process

Elaborating on business processes

• Choosing suitable UML tools
• Defining process scope with UML use case diagrams
• Identifying key business actors
• Modeling alternative workflows
• Highlighting inefficient business activities

Investigating the business structure

• Reviewing organizational infrastructure
• Mapping information flows using class diagrams
• Understanding UML business stereotypes
• Designing process architecture with communication diagrams
• Eliminating restrictive structural elements

Redesigning the Business Process

Maximizing the value of information technology

• Leveraging web-enabled technology
• Fostering interaction through social spaces
• Architecting future-proof business systems
• Implementing business intelligence solutions
• Managing Enterprise Information Systems

Redefining customer-process boundaries

• Tailoring business processes to serve specific customer segments
• Integrating and capitalizing on technology opportunities
• Personalizing the process experience
• Exceeding customer expectations

Implementing the new process using best business practices

• Incorporating established business patterns
• Addressing process anomalies
• Evaluating strategic alternatives
• Ensuring robust and reliable information management

Rolling out the re-engineered process

• Training and upskilling the workforce
• Correlating metrics with customer satisfaction
• Fostering continuous process improvement
• Monitoring and evaluating outcomes
• Demonstrating tangible success