Business Process Management Training Course

Introduction

• A Brief History of Processes
• The Process Perspective
• Process Management
• Analysis and Design of Process Modeling
• The Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The Value Proposition of BPM
• The BPM Community
• Rationale for BPM Automation
• Topology of a SOA Reference Architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• BPM vs. BPMS
• Determining When to Select a BPMS
• Collaboration between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• Overview of BPM Systems
• Key Terms and Concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and Structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Historical Context: Data/Functions vs. Objects & Services
• Future Outlook: Core Business Logic vs. Process Control
• Design Implications for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling Processes with BPMN

• The Added Value of BPMN
• Composability and Basic Services
• Promoting an Incremental and Iterative Approach
• The Importance of Use Case-Driven Projects
• Declaration of Message Properties
• Utilization of Correlation Sets
• Developing Complex Parallel Activity Execution
• Designing Concurrency
• BPMN Implementations by Vendors
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Emerging Roles in Business and IT
• Business Focus in Business Rules
• Determining When a BR Approach is Appropriate
• Scoping New Aspects of BR Projects
• Key Elements of a BR Project Plan
• The Role of a BR Pilot
• Mining Business Rules from Code

BPM as an Enabler of SOA: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Utilizing a Repository
• Enhancing Business Agility
• The BPM Board
• Distribution of Technology White Papers

Controlling and Measuring Process Improvement

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Context of Organizational Performance
• Characteristics of Effective Metrics
• Measurement and Management Hierarchy
• Process Management: Beyond Measurement
• Metrics within Processes and Management Roles
• Key Management Questions to Address
• Common Pitfalls in Process Management Efforts

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tools
• Deployment Tools
• Monitoring and Management
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Support
• BAM (Business Activity Monitoring)
• Human Workflow Solutions