MSP® Foundation & Practitioner Training Course

This instructor-led, live training in South Korea (online or onsite) is tailored for advanced-level professionals aiming to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

Upon completing this training, participants will be capable of:

• Creating and customizing advanced dashboards within ClickUp.
• Utilizing ClickUp's reporting tools to monitor key performance indicators (KPIs).
• Automating the collection and visualization of data.
• Integrating external data sources for comprehensive analytics.
• Optimizing dashboards to enhance team collaboration and executive reporting.

This course offers guidance on the responsibilities of Process Owners, enabling them to articulate their role in terms of process management. It provides the necessary education to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will learn how to apply Scrum practices to Process Owner duties and utilize Agile and Lean principles to implement a 'just enough' process framework while continuously aligning process performance with broader business objectives.

This instructor-led, live training in South Korea (online or onsite) is tailored for intermediate-level professionals who aim to improve workflow efficiency by leveraging ClickUp’s automation and integration capabilities.

Upon completion of this training, participants will be able to:

• Comprehend ClickUp’s automation capabilities and identify relevant use cases.
• Create and manage automations to streamline workflows.
• Connect ClickUp with third-party tools such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions for automated task management.
• Enhance team collaboration through the strategic use of automation and integrations.

This instructor-led, live training in South Korea (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in South Korea (online or onsite) targets advanced-level professionals who wish to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

By the end of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates for business operations.
• Develop and optimize workflows for process management.
• Implement advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in South Korea (online or onsite) is designed for advanced professionals seeking to leverage ClickUp for managing large-scale projects, cross-functional collaboration, and enterprise-wide efficiency.

Upon completion of this training, participants will be able to:

• Deploy ClickUp across the enterprise using industry best practices.
• Organize workspaces, spaces, and projects to support large teams.
• Utilize advanced reporting and dashboards to gain executive-level insights.
• Automate workflows and integrate ClickUp with existing enterprise systems.
• Improve governance, compliance, and security protocols within ClickUp.

This instructor-led, live training in South Korea (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

JIRA is a Java-based web application designed to enhance the agility of software development through comprehensive project and issue tracking.

This instructor-led live training, available online or on-site, guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, implementing security schemes, and handling permissions. Additionally, participants will learn to troubleshoot JIRA issues, install and customize the Service Desk, establish knowledge bases, manage service desk users, and collaborate on service requests.

Upon completion of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to meet specific business requirements.
• Define email settings and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live laboratory environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in South Korea explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, utilizing JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, conducting basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in South Korea explores JIRA’s approach to software planning, tracking, and release management by guiding participants through the creation and administration of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led live training in South Korea (online or onsite) is aimed at intermediate-level professionals who wish to optimize team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Set up and manage collaborative workspaces for teams.
• Leverage ClickUp’s advanced task management features for team coordination.
• Improve team communication using ClickUp’s built-in tools.
• Utilize ClickUp’s reporting and dashboards for team performance tracking.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration tools.

This instructor-led live training in South Korea (online or onsite) is designed for intermediate-level business analysts who wish to learn the tools and techniques of business analysis and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This training prepares participants for the PMP® (Project Management Professional®) certification exam. Each attendee who completes the PMP-Prep training (35 hours) will receive a certificate of completion.

Target Audience:

• Experienced project managers seeking to enhance their professional qualifications and gain international recognition through the prestigious PMP® certification.
• Less experienced project managers and team members aiming to broaden their knowledge and sharpen their project management skills.
• Mid-level and senior managers looking to expand their management and supervision competencies regarding projects.
• Professionals with project management experience who wish to improve their capabilities.

Training Objectives:

• Provide comprehensive preparation for the Project Management Professional (PMP®) certification by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfill the formal exam admission requirements set by PMI, specifically obtaining the required 35 contact hours of project management education.
• Familiarize participants with the practices, techniques, and tools used in project management.

Class Format:

• Presentations covering key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of questions similar to the PMP® certification exam format.

This instructor-led, live training in South Korea (online or onsite) is designed for project managers who wish to manage projects using Trello.

Upon completing this training, participants will be able to:

• Manage and monitor tasks to streamline project workflows and increase team productivity.
• Integrate additional functionality and extensions beyond standard Trello features to track the progress of complex projects.
• Organize and manage multiple projects using Trello.

This course is tailored for organizations aiming to streamline their operations by integrating various digital platforms utilized in daily workflows, including Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Through this instructor-led, live training (available online or onsite), participants will learn how to connect and automate workflows, thereby enhancing project and financial oversight while centralizing information to support better decision-making.

Upon completion of this training, participants will be equipped to:

• Connect and automate workflows between Trello, QuickBooks, and Google Workspace.
• Integrate communication via the WhatsApp API into operational workflows.
• Design multi-platform automation systems that prioritize efficiency and control.
• Implement security and monitoring policies for active integrations.
• Document and maintain automated processes effectively.

Course Format

• Conceptual explanations coupled with guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Course Customization Options

• Adapting the content to the company’s specific platforms and processes.
• Incorporating additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing real data integration flows.