Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live instructor-led course in South Korea focuses on Dynamics 365 Business Central warehouse operations. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and implement license plating. The training is ideal for teams aiming to enhance ERP workflows through hands-on practical experience.

This instructor-led live training in South Korea (online or onsite) is tailored for business analysts looking to optimize marketing and sales operations using Microsoft Dynamics 365.

Upon completing this training, participants will be equipped to:

• Utilize various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other components.
• Automate business processes using Microsoft Flow integration.

This instructor-led, live training in South Korea (online or onsite) is designed for participants at beginner to intermediate levels who aim to enhance their customer service operations using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Customer Service.
• Configure and set up the D365 Customer Service environment.
• Efficiently manage customer interactions and cases.
• Leverage analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in South Korea (online or onsite) is tailored for beginner to intermediate treasury and finance professionals who want to strengthen their expertise, enhance reporting capabilities, and fully leverage Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Efficiently generate and analyze financial reports.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Improve financial workflows to boost operational efficiency.

This instructor-led live training in South Korea (online or onsite) is designed for participants at the beginner to intermediate level who seek a comprehensive grasp of Dynamics 365 Sales and the ability to effectively utilize the platform to boost sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in South Korea (available online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training, available South Korea (online or onsite), targets beginner to intermediate learners who wish to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led training in South Korea provides a comprehensive functional overview of Microsoft Dynamics 365 F&O focused on Finance and Supply Chain. It addresses core configuration, vendor management, and inventory workflows to empower advanced users with the practical skills needed for real-world ERP environments.

This live, instructor-led training in South Korea delves into the core concepts and practical fundamentals of Dynamics 365 F&O. It enables developers and support staff to cultivate the skills necessary for customizing ERP functionality, integrating systems, and maintaining solutions within a professional enterprise environment.