Microsoft Dynamics 365 Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a modern ERP solution designed to support comprehensive business operations, including inventory and warehouse management. By leveraging advanced integration capabilities and add-ons like Warehouse Insight, BC facilitates efficient warehouse activities, license plating, and enterprise-wide operational automation.

This live, instructor-led training—available both online and onsite—is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals seeking to implement or optimize warehouse management in Dynamics 365 Business Central. The course focuses on best practices, mobile device usage, and robust quality integration workflows.

Upon completion of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Utilize Warehouse Insight for the real-time mobile execution of warehouse tasks.
• Implement license plating and traceability features to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control processes into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led, live training in South Korea (online or onsite) is designed for intermediate-level business analysts aiming to drive continuous business process improvement and system enhancements within their organizations.

Upon completion of this training, participants will be able to:

• Develop a thorough understanding of Dynamics 365.
• Set up, configure, and manage various Dynamics 365 components.
• Analyze current business processes and recommend optimizations leveraging Dynamics 365 functionalities.
• Handle migrations and updates within the Dynamics 365 environment.

This instructor-led, live training in South Korea (online or onsite) is designed for participants at beginner to intermediate levels who aim to enhance their customer service operations using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Customer Service.
• Configure and set up the D365 Customer Service environment.
• Efficiently manage customer interactions and cases.
• Leverage analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in South Korea (online or onsite) is tailored for beginner to intermediate treasury and finance professionals who want to strengthen their expertise, enhance reporting capabilities, and fully leverage Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Efficiently generate and analyze financial reports.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Improve financial workflows to boost operational efficiency.

This instructor-led live training in South Korea (online or onsite) is designed for participants at the beginner to intermediate level who seek a comprehensive grasp of Dynamics 365 Sales and the ability to effectively utilize the platform to boost sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a robust platform for managing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (available online or onsite) is designed for intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the conclusion of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools such as chat, SMS, and the agent workspace.
• Create personalized customer experiences using surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Course Format

• Interactive lecture and discussion.
• Extensive exercises and practice.
• Hands-on implementation in a live-lab environment.

Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in South Korea (online or onsite) targets intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training, available South Korea (online or onsite), targets beginner to intermediate learners who wish to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is a robust, enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led live training (available online or onsite) targets intermediate to advanced ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft Dynamics 365 Finance & Operations provides a robust development environment for customizing ERP functionality and facilitating integrations with external systems.

This instructor-led live training, available online or on-site, is designed for intermediate to advanced developers and technical support professionals aiming to build, maintain, and support solutions within Microsoft Dynamics 365 Finance & Operations.

Upon completing this training, participants will be able to:

• Configure a development environment using Visual Studio and X++.
• Develop forms, classes, tables, and workflows in F&O.
• Implement business logic using events, permissions, and validation rules.
• Generate custom reports and extend existing functionalities.
• Integrate external services via REST APIs and OData.
• Test, debug, and optimize performance within the F&O environment.
• Manage data migrations and handle ongoing system updates.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live-lab setting.

Course Customization Options

• To arrange customized training for this course, please contact us.