Jira Service Management Training Course

This instructor-led live training South Korea (available online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers how to tailor JIRA to specific project requirements, manage users, groups, and project roles, and configure dashboards and notification settings. Additionally, participants will learn to implement security schemes, manage permissions, conduct troubleshooting, and deploy the JIRA Service Desk. Key areas include setting up a knowledge base, managing service desk users, and facilitating collaborative service request handling.

Upon completion of this training, participants will be capable of:

• Gaining an in-depth understanding of JIRA administration.
• Customizing JIRA to align with specific business needs.
• Configuring JIRA emails and notification systems.
• Managing and assigning users, groups, and project roles.
• Administering JIRA permissions and security schemes.
• Executing JIRA troubleshooting procedures.
• Deploying and customizing the JIRA Service Desk.

Upon completing the training, participants will be equipped to independently manage, optimize, and customize JIRA within a corporate environment.

This instructor-led, live training in South Korea explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, utilizing JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, conducting basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in South Korea explores JIRA’s methodology for software planning, tracking, and release management. Participants will be guided through the end-to-end process of creating and managing a JIRA project.

Upon completion of this training, participants will be able to:

• Grasp the core concepts and functional mechanics behind JIRA’s user interface and workflows.
• Add, modify, clone, link, and prioritize issues effectively.
• Advance issues through the entire lifecycle of the workflow.
• Execute searches with precision.
• Manage and customize screens and filters to suit specific needs.

JIRA Software is a powerful tool for Project Management, and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

This instructor-led, live training in South Korea (online or on-site) is designed for intermediate-level project managers seeking to effectively create, execute, and manage forms within Jira.

By the end of the session, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in South Korea (online or onsite) is designed for beginner to intermediate professionals aiming to elevate their Jira expertise. Participants will learn to integrate and leverage the Xray plugin, manage user roles and permissions, optimize data imports, and handle storage management effectively.

Upon completion of this training, participants will be equipped to:

• Integrate and configure the Xray plugin for comprehensive test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira while adhering to best practices.
• Optimize Jira storage usage and implement effective data management strategies.

JIRA is a Java-based web application designed to facilitate project and issue tracking, thereby enhancing the agility of software development processes.

In this instructor-led live training session, participants will learn how to leverage Jira to implement a Kanban approach to Agile within their organizations.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.