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Duration 14 hours
Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and term definitions.
- Warranty coverage at both the asset and item levels.
- Aligning warranties with maintenance workflows.
Configuring Warranty Entitlements
- Establishing entitlement rules and parameters.
- Linking warranties to specific assets and components.
- Controlling dates, limits, and conditional criteria.
Warranty Claims Processing
- Generating warranty claims from existing work orders.
- Managing routing, approvals, and required documentation.
- Tracking claim status and overall progress.
Vendor Response Tracking
- Recording and organizing vendor communications.
- Managing approvals, rejections, and necessary adjustments.
- Incorporating vendor feedback into broader maintenance strategies.
Linking Assets to Warranty Information
- Connecting warranty records to asset hierarchies.
- Managing replaced parts and component swaps.
- Maintaining data accuracy across all asset records.
Procurement and CM Integration
- Connecting warranty details to purchasing activities.
- Aligning change management processes with potential warranty impacts.
- Safeguarding data continuity between procurement and maintenance teams.
Exception Handling and Special Cases
- Managing expired or voided warranty status.
- Addressing partial claims or coverage disputes.
- Resolving entitlement mismatches.
Hands-On Warranty Scenarios
- Executing end-to-end warranty claim processing.
- Simulating vendor interactions and subsequent follow-up steps.
- Applying warranty rules to realistic maintenance cases.
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Proficiency in basic navigation within the Maximo interface.
Target Audience
- Warranty administrators.
- Engineering support specialists.
- Maintenance and reliability coordinators.
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
