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Course Outline
Understanding Warranty Structures in Maximo
- Exploring warranty concepts and defining key terms.
- Analyzing asset and item-level warranty coverage.
- Mapping warranties to established maintenance workflows.
Configuring Warranty Entitlements
- Establishing entitlement rules.
- Associating warranties with specific assets and components.
- Managing dates, usage limits, and conditions.
Warranty Claims Processing
- Generating warranty claims directly from work orders.
- Navigating routing, approval processes, and documentation requirements.
- Monitoring the status and progress of claims.
Vendor Response Tracking
- Logging vendor communications and interactions.
- Managing approvals, denials, and necessary adjustments.
- Integrating vendor feedback into broader maintenance strategies.
Linking Assets to Warranty Information
- Connecting warranty records to asset hierarchies.
- Addressing replaced parts and swapped components.
- Ensuring data accuracy across all asset records.
Procurement and CM Integration
- Aligning warranty details with purchasing activities.
- Coordinating change management processes with warranty impacts.
- Maintaining data continuity between procurement and maintenance systems.
Exception Handling and Special Cases
- Managing expired or voided warranties.
- Handling partial claims or disputed coverage scenarios.
- Resolving entitlement mismatches.
Hands-On Warranty Scenarios
- Processing full warranty claims from start to finish.
- Simulating vendor interactions and follow-up procedures.
- Applying warranty rules to real-world maintenance cases.
Summary and Next Steps
Requirements
- A foundational understanding of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Familiarity with basic Maximo navigation and interface.
Target Audience
- Warranty administrators
- Engineering support personnel
- Maintenance and reliability coordinators
14 Hours
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
