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Course Outline
Foundations of Digital Intelligence
- What is digital intelligence in the public sector?
- Core components: tools, literacy, data, ethics.
- Digital capability frameworks and maturity models.
Public Sector Use Cases
- Examples of digital intelligence in policymaking and services.
- Case studies from health, transportation, education, and finance.
- Success factors and challenges.
Tools for Data Access and Visualization
- Using dashboards to explore and present data.
- Working with government open data portals.
- Common data visualization tools: Power BI, Tableau, Excel.
From Data to Insight
- Translating raw data into decisions.
- Indicators, KPIs, and performance reporting.
- Recognizing bias, gaps, and uncertainty in data.
Communicating with Digital Intelligence
- Storytelling with evidence and data.
- Supporting senior decision-makers and stakeholders.
- Ethical use of visualizations and digital narratives.
Planning for Digital Maturity
- Assessing your current digital capability.
- Setting goals for data literacy and tool adoption.
- Internal collaboration and upskilling strategies.
Summary and Next Steps
Requirements
- General familiarity with public sector information systems.
- Basic understanding of digital tools and data handling.
- Experience in roles involving program or policy analysis, reporting, or service delivery.
Audience
- Policy and program analysts.
- Digital transformation teams.
- Public sector professionals using data to inform decisions.
7 Hours
Testimonials (2)
Doing Exercise
Joe Pang - Lands Department, Hong Kong
Course - QGIS for Geographic Information System
Hands-on examples allowed us to get an actual feel for how the program works. Good explanations and integration of theoretical concepts and how they relate to practical applications.
