Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in South Korea (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training in South Korea empowers teams and leaders with the Empathize and Define stages of Design Thinking. Participants will refine their active listening skills, master empathy mapping, and apply the 5 Whys technique to identify root causes and draft precise, actionable problem statements for internal stakeholders.

During this instructor-led live workshop training in South Korea (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in South Korea (online or onsite) is designed for beginner to intermediate-level professionals seeking to understand and apply Design Thinking methodologies to drive innovation and enhance business solutions.

By the conclusion of this training, participants will be able to:

• Understand the fundamental principles of Design Thinking and its role in fostering innovation.
• Apply the five phases of Design Thinking to address problems.
• Use ideation techniques and tools to encourage creativity.
• Implement Design Thinking strategies to improve processes and increase efficiency.

This instructor-led live training in South Korea (online or onsite) is designed for beginner-level leaders and HR professionals who aim to learn and apply Design Thinking methodologies to encourage innovation, strengthen problem-solving abilities, and effectively engage teams.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) framework comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today’s increasingly complex landscape, many challenges require specialized strategies. Design Thinking serves as a powerful tool for navigating these complexities. By mastering Design Thinking, individuals can address difficult issues more effectively, communicate with greater clarity, persuade with more impact, drive superior business outcomes, and elevate both organizational culture and personal performance.

• Core Mechanics of DT: Gaining insights from users and the problem itself, identifying patterns, developing models (noting model drift), testing the model, evaluating results, and re-engineering as necessary.
• The interplay between DT, innovation, and entrepreneurship.
• Essential DT methods and tools: persona creation, stakeholder mapping, customer journey mapping, service blueprints, and business model innovation.
• Practical applications of DT: cultivating a design mindset, pursuing disruptive innovation, adopting an iterative approach, utilizing agile estimation techniques, enhancing critical thinking and problem-solving skills, fostering teamwork, preparing leadership capabilities, improving communication, leveraging technology, thinking ahead, building intercultural and ethical competency, boosting emotional intelligence and self-awareness, and sharpening negotiation and conflict resolution skills.

Objectives:

• To grasp the fundamental principles and subtle nuances of DT.
• To explore key concepts, influencing factors, theories, types, and models within DT.
• To engage in experimentation, experiential learning, and practical application of DT.

Delivery:

This one-day (4-hour) training program includes the following components:

• Lectures (40%): Presentation of theories, concepts, models, and interactive discussions.
• Group Exercises (30%): Activities focusing on group dynamics, games, collaborative discussions, and mock conflict resolution scenarios.
• Individual Activities (15%): Tasks involving writing, design work, and peer discussions.
• Other Materials (15%): Videos and reading assignments.

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.