Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who are already utilizing AI coding tools like Cursor, Claude Code, or Copilot. It explores delegating end-to-end tasks to agents, constructing a personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and developing MCP servers, executing agents in parallel, and establishing structured agentic workflows. The curriculum is tool-agnostic and builds upon the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with minimal or no coding experience. Participants will learn how these tools function, how to guide them through effective prompting, and how to apply them to everyday tasks such as building a project from scratch, working within an existing codebase, and reviewing generated output. The content is tool-agnostic and applicable to platforms like Cursor, Claude Code, Copilot, and similar solutions. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows program.

This two-phase training program is tailored for software delivery teams aiming to incorporate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in South Korea (online or onsite) targets beginner to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in South Korea empowers professionals to utilize the platform for data analysis and BI tasks. By covering exploratory data analysis, SQL generation, and dashboard design through natural language prompting, the course aims to streamline workflows and enhance the extraction of insights from business data.

This instructor-led, live training in South Korea (online or onsite) targets intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

Upon completing this training, participants will be able to:

• Utilize the Claude AI API to embed AI features into applications.
• Create AI-driven chatbots and virtual assistants.
• Boost application performance with AI-powered automation and NLP.
• Tune and optimize Claude AI models for various use cases.

This instructor-led live training in South Korea (online or on-site) is designed for intermediate-level researchers, analysts, and knowledge professionals aiming to leverage Claude AI for processing large volumes of data, synthesizing information, and automating research tasks.

Upon completion of this training, participants will be equipped to:

• Utilize Claude AI for conducting literature reviews and synthesizing research findings.
• Effectively summarize reports, academic papers, and lengthy documents.
• Extract critical insights and emerging trends from both structured and unstructured data.
• Seamlessly integrate Claude AI into existing research and knowledge management processes.

This instructor-led, live training in South Korea (online or onsite) is designed for beginner-level professionals who want to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in South Korea (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion utility; it functions as a terminal-native development agent that analyzes your codebase, plans multi-step modifications, executes tests, and transforms a single command into a working outcome. This one-day workshop provides participants with structured, practical experience in configuring Claude Code for actual projects, crafting delegations that yield reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led, live training in South Korea is designed for intermediate-level developers who aim to transform a project idea into a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and effectively guide it with a CLAUDE.md file.
• Scaffold an application and integrate data and a CMS.
• Create tests and execute quality assurance using subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in South Korea (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in South Korea (online or onsite) is tailored for beginner-level business professionals, customer support teams, and tech enthusiasts who wish to grasp the fundamentals of Claude AI and apply it to business contexts.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.