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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

Exploring the Relationship Between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles (QMP)

Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel

Developing a QMS Audit Checklist to Record Conformance and Non-Conformance Details

Generating a QMS Audit Report

Understanding the Continuous Improvement Cycle

Understanding ISO 9001 Certification Requirements

Presenting to Top Management

Closing Remarks

Requirements

  • Understanding of continuous improvement strategies aimed at customer satisfaction.
  • Familiarity with business process improvement.
  • General knowledge of quality systems and quality management system enhancements.
  • Practical experience with continuous improvement processes and performance metrics.

Target Audience

  • Auditors who are currently involved or will be involved in QMS audits.
  • Consultants and managers participating in quality programs.
  • Professionals who need to collaborate with QMS auditors.
 21 Hours

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