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Course Outline
Fundamentals of Mobile Subscriber Services
- Subscriber categories and profiles
- Service modalities: voice, SMS, data, and value-added services
- Subscriber lifecycle stages and their signaling impacts
The Role of OSS and NetAct Overview
- OSS capabilities in performance management
- NetAct: Objectives and primary components
- Data transmission paths from network elements to NetAct
Key Performance Indicators — Conceptual Framework
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI computation and aggregation timeframes
- Alignment of thresholds, alarms, and SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop frequencies
- SS7/Sigtran signaling performance metrics
- Busy hour dynamics and dimensioning indicators
NetAct KPI Suite — Data and Throughput
- Data session initiation and throughput measurements
- Latency, jitter, and packet loss evaluations
- Subscriber experience indicators (e.g., individual subscriber throughput)
KPI Analytics and Root-Cause Correlation
- Trend examination and baseline identification
- Cross-layer KPI correlation (RAN, transport, core)
- Utilizing KPIs to pinpoint congestion, configuration errors, and hardware defects
Reporting, Dashboards, and Alarm Oversight
- Creating effective KPI dashboards
- Generating reports and presenting findings to stakeholders
- Alarm optimization and noise mitigation techniques
Troubleshooting Procedures with NetAct Data
- Systematic troubleshooting guide
- Practical exercises: Voice call failures and data throughput reductions
- Criteria for incident verification and closure
Operational Best Practices and KPI Governance
- KPI accountability and governance structures
- Change management and assessment of KPI impacts
- Ongoing improvement and KPI lifecycle management
Conclusion and Future Directions
Requirements
- A solid grasp of mobile network architecture
- Acquaintance with OSS/BSS principles
- Fundamental understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC team members
- Telecom planners and service assurance groups
14 Hours
