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 Duration 7 hours

Course Outline

Concepts

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competitiveness
  • Process-Oriented Management vs. Results-Oriented Management

East vs. West

  • Kaizen and Innovation
  • Kaizen and Measurement

Kaizen through Total Quality Control

  • Quality Control: Managing Human Quality
  • Quality Control Methodologies: A Comparison of Japan and the West
  • Adhering to the PDCA Cycle
  • Kaizen at the Grassroots Level

In Practice

  • Manager-Led Kaizen
  • Implementing Kaizen
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methods

  • Issues in Management
  • Kaizen Activities and Labor Relations
  • Labor and Management: Adversaries or Allies?
  • The Commitment of Senior Management

Changing Corporate Culture

  • The Customer: The Ultimate Judge of Quality
  • Supplier Relationships and Corporate Culture: Challenges Facing the West

Case Analysis

Requirements

None.

Number of participants


Price per participant

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