Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically intended for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training prepares attendees for the official ITIL® 5 Foundation Bridge certification exam, which is included in the package. This certification validates updated framework knowledge and fosters continued professional growth in service management.
Preparation Requirements
A valid ITIL® 4 Foundation certificate is mandatory. No additional preparatory study is required prior to enrollment.
Examination Process
Participants are issued an exam voucher valid for six months, providing flexibility in scheduling. Following the training, instructions for exam registration will be provided. Scheduling is handled directly through the PeopleCert platform via an individual account. The exam is administered online under remote proctoring, where a PeopleCert proctor monitors the session via webcam and secure connection. Prior to starting, candidates must verify their identity and display their surroundings to ensure adherence to exam integrity protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing Score: 65% (minimum 13 correct answers)
- Materials: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
