Certified Agile Process Owner (CAPO)® Training Course

OVERVIEW

This program equips participants with the insights and educational foundation necessary to effectively oversee the design, re-engineering, and optimization of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. It enables individuals to clearly articulate their contributions within a process framework. Learners will discover how to integrate Scrum practices into their Process Owner duties and apply Agile and Lean principles to implement only the 'just enough' process required, ensuring continuous alignment between process performance and broader business objectives.

At its core, a Process Owner is the individual accountable for a process's performance and its ability to deliver value to stakeholders. This role involves managing stakeholder requirements, translating them into clear performance objectives, and overseeing the entire lifecycle of process design and improvement.

Upon completion, candidates are well-positioned to successfully pass the Certified Agile Process Owner examination.

COURSE OBJECTIVES

The CAPO curriculum aims to foster a deep understanding of the following areas:

• Fundamentals of Agile and Agile Service Management
• The specific role and responsibilities of a Process Owner
• Strategies for managing and prioritizing a process backlog
• The creation and effective use of user stories
• Collaboration with process stakeholders and other Process Owners
• Supervising Agile process design and improvement initiatives
• Managing activities related to organizational change
• Methods for monitoring and measuring process performance
• Conducting process reviews to identify areas for enhancement

LEARNER MATERIALS

• Two days of instructor-led training including facilitated exercises
• Pre-class resources: The Agile Service Management Guide and the Scrum Guide
• A comprehensive Digital Learner Manual serving as a post-class reference
• Participation in unique hands-on exercises designed to apply key concepts
• Access to sample documents, templates, tools, and techniques
• Additional sources of information and access to professional communities

CERTIFICATION EXAM

Achieving a passing score of 65% on the 60-minute examination, which consists of 40 multiple-choice questions, qualifies the candidate for the Certified Agile Process Owner designation. This certification is governed and maintained by the DevOps Institute.