Online Social Media Training in South Korea

Crisis communication and emotional management are essential competencies for staff members of public service companies who engage directly with communities. This program offers self-regulation tools, response protocols, and assertive communication techniques to effectively handle complaints, viral incidents, and confrontations with political stakeholders, all while safeguarding institutional reputation.

This instructor-led, live training session (available online or onsite) is designed for field operations, commercial, and institutional relations personnel in the public service sector who aim to enhance their emotional and communicative responses during high-pressure, highly visible situations.

Upon completion of this training, participants will be able to:

• Implement the ABC protocol to manage crises and public confrontations in the field.
• Regulate their emotions when dealing with aggressive complaints or public criticism.
• Utilize assertive communication techniques when interacting with hostile stakeholders.
• Apply de-escalation strategies in real-time situations.
• Create a personal action plan for post-incident management.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical drills.
• Case study analysis and small-group workshops.

Course Customization Options

• To request a customized training session, please contact us for arrangements.

This training program is ideally suited for professionals involved in Digital Marketing and strategy development. It delves into the fundamental concepts necessary for establishing a strong presence on digital platforms. Participants will receive a comprehensive introduction to core digital marketing topics, ranging from mobile and social media marketing to email campaigns, PPC advertising, and SEO. Upon completion of the training, attendees will gain a clear understanding of the critical role analytics and strategic planning play, supported by practical examples.

This training program is ideally designed for professionals involved in digital marketing and strategic planning.

Participants will explore the fundamental concepts necessary to establish a strong presence in China through digital channels. The curriculum introduces essential digital marketing topics, ranging from mobile and social media marketing to email campaigns, PPC (Pay-Per-Click) advertising, and SEO.

Upon completion, learners will grasp the significance of analytics and effective strategy formulation, supported by practical, suitable examples.