BPM for Managers and Analysts Overview 교육 과정

Course Code



14 hours (usually 2 days including breaks)




청중: BPM, 비즈니스 컨설턴트, 비즈니스 분석가, 비즈니스 프로세스 엔지니어, 시스템 분석가, 비즈니스 프로세스 분석 및 계획에 관여하는 모든 사람과 관련된 의사 결정을 원하는 관리자 코스 목표 : 생산성과 효율성을 높이는 방법 비즈니스 프로세스 준수 및 거버넌스 향상 방법 비즈니스 프로세스를 더 민첩하게 만들어 변화에 활용할 수있는 방법 변화하는 조직에서 베스트 프랙티스 규모를 확장하는 방법 커뮤니케이션, 협력, 팀 간의 조정을 향상시키는 방법 프로세스 파이프 라인의 가시성을 향상시키는 방법 운영 예측을보다 정확하게 만드는 방법 프로세스 처리량을 늘리는 방법 프로세스를 통해 프로세스 담당자를 유도하여 투입 비용을 최소화하고 고품질의 고가 인력을 줄이는 방법 비즈니스 프로세스 문서화에 따라 신규 채용을함으로써 신규 채용 rampup을보다 빠르게 만드는 방법 .

Machine Translated

Course Outline

Understanding Business Processes

  • What is a business process
  • Types of business processes
  • Unified Modelling Language (UML)
  • Business Process Modelling (BPMN)
  • Use Cases
  • An Incremental Process for Modelling

Process Improvement Life Cycle

  • Putting the team together
  • Integration with the development Life Cycle
  • The process improvement Life Cycle and Radical vs. incremental improvement

Defining Business Processes

  • Business Use Case Diagrams
  • Business Use Cases and Business Actors
  • Modelling Hi-level and Group Processes
  • Business Process Modelling Workshop (case study)

Mapping into System Requirements

  • System Use Cases
  • Mapping Actors and Use Cases
  • Mapping Activities
  • Mapping Business Scenarios
  • Mapping Business Workers
  • Mapping the Business Entity Model
  • Mapping Workshop

Preliminary Process Assessment

  • External factors
  • Identifying core and supporting processes
  • Setting up improvement targets
  • Identifying customers and stakeholders

Business Process Models

  • Pros and cons of different modelling techniques
  • Process model components
  • Intro to use case scenarios
  • Business objects
  • Mapping the workflow

Modelling Current Processes

  • Interviews and focus groups
  • Modelling conditions, triggers, events and business rules
  • Levels of abstractions
  • Modelling tips and techniques
  • Knowing when to stop

Quantifying Processes

  • Deciding what and how much to measure
  • Measuring customer satisfaction
  • Measuring performance
  • Measuring efficiency
  • Analysing Current Processes

Analysing activities

  • Identifying value-added activities
  • Analysing workflow patterns and constraints
  • Dynamic analysis - simulation
  • Identifying areas of improvement
  • Modelling New Process

Generating new ideas

  • Documenting alternatives
  • Integrating performance measurement mechanisms
  • Capturing and representing process knowledge
  • Managing the modelling process

Putting the New Business Process Models to Work

  • Mapping to systems requirements
  • Policies and procedures manuals
  • Models as tools for change management
  • Process management

Selecting Methods/Tools

  • Method evaluation and selection and customization
  • Modelling and simulation tools
  • Workflow management tools
  • Intranets and Extranets
  • Process and knowledge management tools

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